Sage 100

 View Only

  • 1.  Module I/T is not on file

    Posted 06-05-2019 17:37
    End user is getting an error in customer maintenance and sales order entry when trying to access credit card info. Module I/T is not on file. This started after they upgraded to Sage 2018 PU4. There's also an error window, but with no info, when trying to use the copy company feature. I think there's probably some system file that needs to be fixed using DFDM. Anyone have any ideas where to start or has anyone else come across this before?

    John

    ------------------------------
    John Kerr
    Net at Work
    ------------------------------


  • 2.  RE: Module I/T is not on file

    Posted 06-05-2019 17:54
    Look at the system configuration file and click on the uninstall button.  Does the IT module appear there?  If so, delete it and try again.  This sounds like the JC error / TC error I've encountered before after installing a PU.  Removal eliminated the error

    ------------------------------
    Jeff Schwenk
    FORMER 90M Board Member
    Bottomline Software, Inc.
    Waynesboro VA
    540-221-4444
    ------------------------------



  • 3.  RE: Module I/T is not on file

    Posted 06-05-2019 17:55
    Is there a phantom IT### folder under the company data folder?  If so, try renaming it.

    ------------------------------
    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
    Toronto ON
    ------------------------------



  • 4.  RE: Module I/T is not on file

    Posted 06-05-2019 18:32
    Do they have avalara installed by any chance ?

    ------------------------------
    Jeff Fiddelman
    Exeplex, LLC
    ------------------------------



  • 5.  RE: Module I/T is not on file

    Posted 06-05-2019 18:58
    Backup SOA\SY0CTL.soa and mas_system\sy_module.m4t.  Next, search and destroy the "l" (pronounced EL) record in SOA\SY0CTL.soa. So the key will begin with lI/T.   Also delete and records that have a key that begins with I/T in mas_system\sy_module.m4t.

    ------------------------------
    Doug Higgs
    Assistant Technical Support / Building Maintenance Specialist
    Midwest Commerce Solutions, Inc
    ------------------------------



Related Content