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  • 1.  Missing SO Deposits Invoice History Drill Down / Histroy Random

    Posted 03-10-2021 17:37
    Dear 90 Minds Friends,
    Has anyone see an issue where a SO Invoice is charged for a deposit (full amount) due but the deposit doesn't show in Invoice History after the fact on a random basis? Here is an example where shows the Card charged, the invoice balance is correct but the "Deposit Amount" is missing in drill down and history.  The Balance is correct (0.00) and AR Trial Balance is fine, just looks like its not writing to the deposit field in some cases.  Any input is appreciated.

    Thanks,
    Bruce

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    Bruce Kern
    SWK Technologies Inc.
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  • 2.  RE: Missing SO Deposits Invoice History Drill Down / Histroy Random

    Posted 03-10-2021 19:22
    What version Sage and whose CC processing are you using?

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    Jeff Schwenk
    FORMER 90M Board Member
    Bottomline Software, Inc.
    Waynesboro VA
    540-221-4444
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  • 3.  RE: Missing SO Deposits Invoice History Drill Down / Histroy Random

    Posted 03-10-2021 19:35
    Its 2019.2 ADV with Century Business Solutions now, however we have seen examples that go back to 2017 when they went live on v2016 ADV and had Paya at the time.   There is also cases found where website orders imported to Sage that were charged on the site and come into Sage with a non Credit Card Payment type and the deposit info so not just Credit Card technically.  I have them checking the activity log for Mondays most recent example but there is no errors seen, just missing deposit amount on affected transactions.

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    Bruce Kern
    SWK Technologies Inc.
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    Original Message


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