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  • 1.  Missing Sales and COGS GL Accounts entering in Sales Orders

    Posted 07-12-2021 14:40
    Need your help. v2018 PU6 with JobOps.  Client is suddenly unable to enter any sales orders line items.  And they can't enter sales order invoices line items either. When they do so, they get a message that COGS Account and Sales Account is required, the GL accounts come into sales order as blanks.  Double Checked Product Lines and all do have valid GL Accounts.  Client is SQL.  Other companies (2+), are working fine... no issues.  Trying to get into Activity Log now to see what may have happened, still waiting for it to open.  
    Our support team replaced the sessiosn.pvk and rebooted servers, that did not resolve issue.  Users also can't "print" and that started on Saturday, but unsure if it is related.
    ANY IDEAS? What should we be looking for?

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    Madeline Stefanou
    RKL eSolutions, LLC
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  • 2.  RE: Missing Sales and COGS GL Accounts entering in Sales Orders

    Posted 07-12-2021 14:46
      |   view attached
    Image of error.  Problem only with Inventory Items. /Misc Items populate Sales and COGS Accounts, fine.

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    Madeline Stefanou
    RKL eSolutions, LLC
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  • 3.  RE: Missing Sales and COGS GL Accounts entering in Sales Orders

    Posted 07-12-2021 14:53
    Are the accounts active?

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    Phil McIntosh
    President
    Friendly Systems, Inc.
    Asheville NC
    678.273.4010 ext 5
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    Original Message


  • 4.  RE: Missing Sales and COGS GL Accounts entering in Sales Orders

    Posted 07-12-2021 14:56
    Edited by Madeline Stefanou 07-12-2021 14:56
    Winner Winner.  This is fixed.  Good Gawd.....  Thank you @Phil McIntosh, I had just noticed this myself.... 


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    Madeline Stefanou
    RKL eSolutions, LLC
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    Original Message


  • 5.  RE: Missing Sales and COGS GL Accounts entering in Sales Orders

    Posted 07-12-2021 14:59
    Was it a... ENDING DATE on the Account??????  (If I had a dollar for every time someone put a stray ending date on an account...)

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    Beth Bowers
    Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
    Tennessee Software Solutions
    269-445-1625
    ------------------------------

    Original Message


  • 6.  RE: Missing Sales and COGS GL Accounts entering in Sales Orders

    Posted 07-12-2021 15:01
    not an inactive date.  They just flat out changed the GL Accounts to Inactive.  SMH...

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    Madeline Stefanou
    RKL eSolutions, LLC
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    Original Message


  • 7.  RE: Missing Sales and COGS GL Accounts entering in Sales Orders

    Posted 07-12-2021 15:01
    Wow - go big or go home, I guess

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    Beth Bowers
    Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
    Tennessee Software Solutions
    269-445-1625
    ------------------------------

    Original Message


  • 8.  RE: Missing Sales and COGS GL Accounts entering in Sales Orders

    Posted 07-12-2021 15:19
    No longer urgent... this can be archived.

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    Madeline Stefanou
    RKL eSolutions, LLC
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  • 9.  RE: Missing Sales and COGS GL Accounts entering in Sales Orders

    Posted 07-13-2021 15:50
    @Madeline Stefanou - I believe the phrase is Winner, Winner, CHICKEN dinner........​

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    Jeff Schwenk
    FORMER 90M Board Member -140,000,000 is a TERRIBLE thing to waste!!!
    Bottomline Software, Inc.
    Waynesboro VA
    540-221-4444
    ------------------------------

    Original Message


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