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  • 1.  Microsoft Word and Microsoft Excel are dimmed (una

    Posted 09-30-2014 15:42
    Microsoft Word and Microsoft Excel are dimmed (unavailable) on the Export Options menu in Business Insights Explorer - have tried the solutions in this Sage article ID:30531 but no luck. Terminal server sessions, turned off UAC and rebooted, not sure why BIE can't see excel 2013. Any other ideas?


  • 2.  RE: Microsoft Word and Microsoft Excel are dimmed (una

    Posted 09-30-2014 16:00
    Can you launch excel from within the session outside of BIE? On Sep 30, 2014, at 6:42 PM, 90 Minds Consulting Group - Eric Anderson <share@socialcast.com<mailto:share@socialcast.com>> wrote:


  • 3.  RE: Microsoft Word and Microsoft Excel are dimmed (una

    Posted 09-30-2014 16:01
    yes Gary


  • 4.  RE: Microsoft Word and Microsoft Excel are dimmed (una

    Posted 09-30-2014 16:45
    Is Sage running in XP compatibility mode?


  • 5.  RE: Microsoft Word and Microsoft Excel are dimmed (una

    Posted 09-30-2014 17:05
    64bit office?


  • 6.  RE: Microsoft Word and Microsoft Excel are dimmed (una

    Posted 09-30-2014 18:21
    64bit office killed this for me with a client a few months ago. Apparently Sage 2013/2014 supports 64bit office, if they haven't upgraded yet maybe that is an additional incentive?


  • 7.  RE: Microsoft Word and Microsoft Excel are dimmed (una

    Posted 10-01-2014 03:22
    64 bit office, 2013 pu5 sql- I wonder if there is an update that would help but I would think they would mention in the KB article


  • 8.  RE: Microsoft Word and Microsoft Excel are dimmed (una

    Posted 10-01-2014 03:24
    not running in XP compatibility mode - maybe we'll give that a shot?


  • 9.  RE: Microsoft Word and Microsoft Excel are dimmed (una

    Posted 10-02-2014 07:12
    if you are running Sage 2013 or 2014 install the 64 bit odbc - this has worked for me to have Sage ALE's see Excel.


  • 10.  RE: Microsoft Word and Microsoft Excel are dimmed (una

    Posted 10-02-2014 09:53
    that makes sense Mary - we're going to give that a try, thanks


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