Sage 100

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  • 1.  Managing Credit Card Migrations From One Processor to Another ( Without Tears )

    Posted 10-03-2025 10:26

    I just received this message from a client and they have what I think is a really good question. Clearly when you are a larger company doing hundreds of orders a day this transition of credit card processors is much trickier than if you're only managing a handful of credit card orders per day.

    Any feedback or suggestions?

    We're planning a credit card processor migration from Paya to eBizCharge and are looking for creative ways to avoid a service gap.

    As you know, Sage 100 only allows one processor to be configured at a time. Our current plan involves a multi-step process:

    1. Request vault data extraction from Paya.

    2. Wait for eBizCharge to process the data into their vault.

    3. Wait for eBizCharge to populate Sage 100 with the new tokens.

    Our main concern is handling new authorizations and settlements that occur during this transition period-after the initial data extraction but before the new tokens are live.

    Has anyone found a way to manage this cutover seamlessly? I'm reaching a bit, but is there perhaps a modification that allows for two CC processors to be configured at once, or another strategy you've used to solve this problem?

    Thanks in advance for any insights!



    ------------------------------
    Wayne Schulz
    wayne@s-consult.com
    Schulz Consulting
    (860) 516-8990
    Connecticut
    ------------------------------


  • 2.  RE: Managing Credit Card Migrations From One Processor to Another ( Without Tears )

    Posted 10-03-2025 12:15

    Send a EBizCharge click to pay invoice to customers during the transition period?  Explain to the customer that this is temporary for a day or two while a transition is made to ta new credit card provider.



    ------------------------------
    Doug Higgs
    Midwest Commerce Solutions, Inc
    (312) 315-0960
    Chauffeur, Chef, and Personal Assistant to Sprinkles
    ------------------------------



  • 3.  RE: Managing Credit Card Migrations From One Processor to Another ( Without Tears )

    Posted 10-03-2025 12:22

    Yes that was my thought too. 

    Part of the issue is they have orders awaiting shipping which is trickier because those customers have already supplied a credit card number so going back to them is difficult. I guess they could try to manually deal with the orders that need to have the credit card re-entered. That would mean they have to call the customer and ask for a credit card number again and manually re-enter it.

    Perhaps this is one reason that people don't change credit card providers...



    ------------------------------
    Wayne Schulz
    wayne@s-consult.com
    Schulz Consulting
    (860) 516-8990
    Connecticut
    ------------------------------

    Original Message


  • 4.  RE: Managing Credit Card Migrations From One Processor to Another ( Without Tears )

    Posted 10-03-2025 13:30

    AND one of the reasons processors "dare" us to try.  And a reason CC processing fees continue to increase year after year.



    ------------------------------
    Jeff Schwenk
    Owner
    Bottomline Software, Inc.
    Waynesboro VA
    (540) 221-4444

    Improving bottom lines for over 25 years!
    ------------------------------

    Original Message


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