Sage 100

 View Only
  • 1.  Looking for Sage 100 Prem expert with SI installation skills

    Posted 01-30-2024 17:46
    Edited by Jeff Schwenk 01-30-2024 17:48

    Recently migration v2020 ADV user to v2023 Premium.  It has been challenging, to say the least but have made it to the one yard line.  Just can't get any movement on the ball.

    Client is using Citrix to connect to Sage.  Two VDA's with a master image.  Same VDA's connected to v2020.  Sage Intelligence ran, but was slow.  So we moved to SQL.  We just can't get SI to install.  All sorts of error messages.  Tried installing v2023 on a local workstation that ran v2020.  Cannot get SI to run from there either.  Followed Sage's instructions for clean install on the local workstation.  Errors.  Full disclosure - IT security is tighter than tight.  They refuse to allow Sage service user full permissions per @Alnoor Cassim 's KB write-up.  Sage is now involved.  Not much movement from them.

    Looking for someone with the above experience.

    Thanks in advance

    Update from Sage - They are not helpful.



    ------------------------------
    Jeff Schwenk
    Bottomline Software, Inc.
    (540) 221-4444
    ------------------------------



  • 2.  RE: Looking for Sage 100 Prem expert with SI installation skills

    Posted 01-31-2024 10:18

    I think to get much help you'll need to be more specific about what exact errors are occurring. In my experience with locked down permissions - it can be a long long process

    Here Is what's helped for me:

    • connect with IT and have THEM using their elevated permissions try to get it running. Use MAS90 Mode or run as an app while logged in with THEIR elevated permissions. 

    • the key is to find an IT resource who can work 1:1 with you on this debugging. You will need to make at least one friend on the IT staff. If this customer is like mine - I had to wade through 12 different IT people and find the one who dealt with desktop config and usually also the Network (server) admin. These are all segmented so no one IT person has full admin access. 
    • with VDI I believe my customer's IT had to give SI users a static machine name otherwise there were problems after the user logged out and back in. 

    I'm sure you are aware of this - most VDI type environments won't save anything that's installed once you reboot. Unless the admin installs to the image there's no (practical) way for a user to install anything and have it persist for their next reboot/login. 



    ------------------------------
    Wayne Schulz
    wayne@s-consult.com
    Schulz Consulting
    (860) 516-8990
    Moodus, CT
    ------------------------------



  • 3.  RE: Looking for Sage 100 Prem expert with SI installation skills

    Posted 01-31-2024 10:26

    Good recap.  We have been working on this for two weeks now.  My SI guy has been doing SI for 10 years and he is stymied.  We have followed many (if not all) Sage KB's on the topic.  Numerous people in IT.  We have installed using their admin credentials, still getting weird errors.  We have completely uninstalled the Sage client following the Sage  KB instructions.  We can't even get it to run on a local workstation.  We brought Sage in and they basically punted.  



    ------------------------------
    Jeff Schwenk
    Bottomline Software, Inc.
    (540) 221-4444
    ------------------------------



  • 4.  RE: Looking for Sage 100 Prem expert with SI installation skills

    Posted 01-31-2024 10:32

    Maybe try a MAS90 folder copy from a working Standard install.  If you can't get that to work, you know it is the workstation.  If you can, it's something on the network or server.



    ------------------------------
    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
    Toronto ON
    ------------------------------



  • 5.  RE: Looking for Sage 100 Prem expert with SI installation skills

    Posted 01-31-2024 13:29

    @Jeff Schwenk  What's the exact error message?  When you installed Sage 100 workstation setup and then re-installed, did you tun off user access control?  I have a customer whose IT department "loves" to do the workstation install on new computers.  I received a call about the owners new laptop that couldn't run SI.  They had uninstalled and re-installed several times.  They thought I was a magician when SI worked after I turned off UAC first then uninstalled and re-installed workstation setup.



    ------------------------------
    Doug Higgs
    Midwest Commerce Solutions, Inc
    (312) 315-0960
    Chauffeur, Chef, and Personal Assistant to Sprinkles
    ------------------------------



  • 6.  RE: Looking for Sage 100 Prem expert with SI installation skills

    Posted 01-31-2024 19:53

    Palm plant on forehead time!!!!!!  Or perhaps a WTF moment.  IT department has SentinelOne security watching over the network.  IT finally looked at that.  Discovered port 1434 (Sage SQL access port for SI) was being blocked.  After that was opened, SI was off to the races.  Live and learn.  No onto the BI Generator Citrix issue 



    ------------------------------
    Jeff Schwenk
    Bottomline Software, Inc.
    (540) 221-4444
    ------------------------------