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  • 1.  Looking for others' experience(s) with SmartLinc.

    Posted 09-24-2014 09:08
    Looking for others' experience(s) with SmartLinc. We have customers using StarShip but just wondering how SmartLinc compares. Anyone?


  • 2.  RE: Looking for others' experience(s) with SmartLinc.

    Posted 09-24-2014 09:16
    Have one client who worked with them and needed modifications. NOT GOOD. It was during the time they were purchased - not sure if that made a diff. Just know that it took a very very long time to get the mod done correctly and they had lots of time when they were making calls and not getting any response.


  • 3.  RE: Looking for others' experience(s) with SmartLinc.

    Posted 09-24-2014 09:17
    Thanks @BethBowers , good to know.


  • 4.  RE: Looking for others' experience(s) with SmartLinc.

    Posted 09-24-2014 09:24
    Tom Bittner used to run the show there - or at least he was the VAR contact person. He has since left - first for Accumatica and now he is at another shipping company. I had a Starship customer look at Smartlinc mostly because they grew tired of the upgrade hassle and attitude of Starship. This was when Sage was offering Smartlinc as an Endorsed Solution. They no longer endorse Smartlinc and Smartlinc has since been acquired by another company that I think is in the printing business. That being said. The software looked good. I think Smartlinc demoed twice for 90 Minds. The issue was always cost. When they quoted to migrate Starship to Smartlinc the quote was in the $15,000 range. For my end user the pain just wasn't sufficient. In short - at the time the product looked good but the price was too high. Today I'm not sure I'd be looking at Smartlinc due to their acquisition by what appears to be a somewhat unrelated company.


  • 5.  RE: Looking for others' experience(s) with SmartLinc.

    Posted 09-24-2014 10:03
    I didn't know they weren't endorsed any more. So there is no shipping solution right now?


  • 6.  RE: Looking for others' experience(s) with SmartLinc.

    Posted 09-24-2014 10:07
    They aren't?? They use a Sage banner in their webinars that says they are.


  • 7.  RE: Looking for others' experience(s) with SmartLinc.

    Posted 09-24-2014 10:13
    But then again, Aatrix lists compatibility with MAS90 and MAS200...


  • 8.  RE: Looking for others' experience(s) with SmartLinc.

    Posted 09-24-2014 12:44
    Sorry I may be mistaken - I'd thought for some reason that Smartlinc was no longer Endorsed - however the Sage site appears to show them as still Endorsed - http://sagepss.com/Partner.aspx?AccountID=1481