Madeline,
You did not mention the 2022 Product update your client is using I found a Bank Feeds hotfix for Sage 100 2022 PU 2 in my local "stash" but it is not the same number you list. it is LM-7108. The PDF is attached, could that be it?
below is a screen shot of the error my client was getting (back in2023 ) and this hotfix was sent to us to resolve that issue. This client was on PU2 at the time.

------------------------------
David Overholt
Programmer/Project Manager
DWD Technology Group
Fort Wayne IN
(260) 399-8655
------------------------------