Sage 100

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  • 1.  Lock Information Cannot Be Found

    Posted 06-08-2021 18:44
    Has anyone seen this error when trying to access a specific Sales Order? It’s not on all Sales Orders, only 1 or 2 so far. Searched the Sage KB and found nothing. I copied the Sales Order to a new Order and the new one opens fine. Didn’t see anything wrong in DFDM either. They do have JobOps so it might be a Scanco issue but before I call them I thought I’d ask here. Sage Advanced 2019.4 Thanks.

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    Kenny Daniel
    TechnoClarity, Inc.
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  • 2.  RE: Lock Information Cannot Be Found

    Posted 06-08-2021 19:01
    Reboot the server?

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    Jeff Schwenk
    FORMER 90M Board Member
    Bottomline Software, Inc.
    Waynesboro VA
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  • 3.  RE: Lock Information Cannot Be Found

    Posted 06-08-2021 19:07
    Link to a similar thread on SageCity.

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    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
    Toronto ON
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  • 4.  RE: Lock Information Cannot Be Found

    Posted 06-08-2021 20:52
    Thank you Jeff and Kevin. I’ll give that a try when everyone is gone for the day.

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    Kenny Daniel
    TechnoClarity, Inc.
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  • 5.  RE: Lock Information Cannot Be Found

    Posted 06-09-2021 09:13
    A client of mine encountered this about a week ago.  Restarting the service fixed it (they were not running it as an app, as was the case in the Sage City article, but the article pointed me in that direction).  Coincidentally, they are on JobOps also.

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    Susan Pawlowic
    Sage 100 Solutions Architect
    RKL eSolutions, LLC
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  • 6.  RE: Lock Information Cannot Be Found

    Posted 06-09-2021 14:24
    Thank you all. I rebooted the server last night and the issue went away. Weird but I'll take it.

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    Kenny Daniel
    TechnoClarity, Inc.
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    Original Message


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