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  • 1.  License not updating

    Posted 03-04-2025 10:09

    Client is on Advanced 2023.1 64 bit.  (Originally 32 bit, so it's not that)  They pay monthly.  3/4 of the time they have an issue with the license updating. If you login directly on the server, it updates fine - you don't even have to manually do it.  This time the option to NOT see that warning got flipped so we got all the way to day 45 and everyone got locked out.

    I've had Sage on their system, nothing helpful. Seems like if it works directly on the server the firewalls, etc, aren't an issue, but maybe it's the workstation firewalls? Desperate for something else to look at.



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    Beth Bowers
    (269) 358-0989
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  • 2.  RE: License not updating

    Posted 03-04-2025 10:49
    Edited by Wayne Schulz 03-04-2025 10:49

    I had a similar issue . I documented what worked for me in a Google Doc that's in our library ( needed to disable proxy server ). 

    https://docs.google.com/document/d/1DHUb2mjQ_dgfN_Y5kj13rzCi6_kSCJGwuBjR0CNe81I/edit?tab=t.0#heading=h.5ma2788u5m2w



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    Wayne Schulz
    wayne@s-consult.com
    Schulz Consulting
    (860) 516-8990
    CT
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  • 3.  RE: License not updating

    Posted 03-04-2025 11:24

    So they are NOT locked out now and this is just a call to action for next month?



    ------------------------------
    Jeff Schwenk
    Owner
    Bottomline Software, Inc.
    Waynesboro VA
    (540) 221-4444

    Improving bottom lines for over 25 years!
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    Original Message


  • 4.  RE: License not updating

    Posted 03-04-2025 11:40

    Correct



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    Beth Bowers
    (269) 358-0989
    ------------------------------

    Original Message


  • 5.  RE: License not updating

    Posted 03-04-2025 13:31

    Thank you, @Wayne Schulz - I think Sage went through most of this before, but you never know, definitely looking through all of it again!



    ------------------------------
    Beth Bowers
    (269) 358-0989
    ------------------------------

    Original Message


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