Sage 100

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  • 1.  Launcher Closing

    Posted 09-16-2021 11:54
    New issue with the Launcher randomly closing. Only happening at one client, so I think it is an environmental issue. Version is Sage 2020.3 Advanced. Checked att eh usual subjects, using Wifi, AV, NIC settings and found nothing.

    Anyone run across this?

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    Myron Stevenson
    Consultant
    Clearis Consulting, Inc
    Duluth, MN
    218-525-6720
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  • 2.  RE: Launcher Closing

    Posted 09-16-2021 12:12
    New user set up?  ADV or Std?

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    Jeff Schwenk
    FORMER 90M Board Member -140,000,000 is a TERRIBLE thing to waste!!!
    Bottomline Software, Inc.
    Waynesboro VA
    540-221-4444
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  • 3.  RE: Launcher Closing

    Posted 09-16-2021 19:04
    I dealt with the same thing with just one user on 6.20.3 Advanced.  They only have 2 users and the one that connects remotely didn't have any issues.  I tried a whole list of things over several weeks.  Each time we would think it was resolved and then all of a sudden it would happen again.  She would be in the middle of data entry and suddenly the entry window would close as she was typing.  Or the entry window would stay open but the main Sage window would close and lock everything up.  Knock on wood, I haven't gotten a call since 9/7.  That day we:

    1. Added "*\Documents\Sage 100" to anti-virus exception list
    2. Disabled Windows Defender on her PC
    3. Added "C:\Sage\Sage 100 Workstation\MAS90\Home\pvxwin32.exe" to Windows Firewall exception list

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    Mary Jo Krueger
    Senior Software Consultant
    CLA (CliftonLarsonAllen LLP)
    Appleton WI
    920-996-1176
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  • 4.  RE: Launcher Closing

    Posted 09-17-2021 08:37
    I've seen it with Automatic Logoff turned on, even when they haven't reached their inactive minutes. Had to turn it off completely.

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    Dana Young
    Lehman Wesley & Associates
    Lansing MI
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  • 5.  RE: Launcher Closing

    Posted 09-17-2021 14:11
    Didn't exclude the Sage 100 client folder. Will report results fr excluding this in AV.

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    Myron Stevenson
    Consultant
    Clearis Consulting, Inc
    Duluth, MN
    218-525-6720
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    Original Message


  • 6.  RE: Launcher Closing

    Posted 09-21-2021 09:54
    To close this thread, the solution was adding the exclusions Mary Jo listed. Exclude the "..\Documents\Sage 100"  and the client folder ("C:\Sage\Sage 100 Workstation") in the AV software and add the client program "..\MAS90\Home\pvxwin32.exe" to Windows Firewall exception list. 

    I'm adding the above configuration to all our Sage 100 installs.

    Thank you.

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    Myron Stevenson
    Consultant
    Clearis Consulting, Inc
    Duluth, MN
    218-525-6720
    ------------------------------

    Original Message


  • 7.  RE: Launcher Closing

    Posted 10-26-2021 18:42
    I had this situation occurring on several workstations on two separate client installations.  Applying the exclusions above seemed to resolve the issue.  Thanks!

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    Sue Wolf
    Senior Technology Consultant
    Chortek LLP, Appleton, WI
    m: 920-202-1011
    e: swolf@chortek.com
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    Original Message


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