Sage 100

Knowledgesync question. We have a customer with significant problems with KS locking up (alerts stop being sent with SMTP errors), and the only way to fix it is to reboot the server (resetting the KS service does nothing). They are on v8, so we're going to try upgrading to v9, but we've never upgraded KS before. Any tips / advice for a Knowledgesync upgrade?

Kevin, I have a doc given to me by Vineyardsoft techs on upgrading. I will email you separately. The words appear intimidating, but looking back, it is not difficult at all Cooper

That would be great @CooperBlack Thanks! kevin@munjalwhite.com

On the way to you now

Cooper, can you post it here for others that will be doing upgrades?

So this document is telling how to MOVE KnowledgeSync from one server to another as well as how to UPGRADE. It will work for both. It is pretty messy but the process is valid.

@SamanthaKnigge Did you see this?

Based on the error you are reporting here are some thoughts: You may have to make use of the priorities on the events (i.e., KS is a single-threaded application and needs space to operate). Are the SMTP errors reporting bad email addresses in the database? If you have multiple e-mail servers, you might look into loading SMTP relay to get better log details for the errors showing. Please report back if the upgrade resolves it.

The errors are mixed. Once alerts went to the wrong email addresses, and this is a screenshot from the last time I looked into it. (We're going to try the upgrade on the weekend).

I assume you saw these two articles? http://www.vineyardsoft.com/kb/Error_6000_general_smtp_mail_failure_check_setup_6000.htm http://www.vineyardsoft.com/kb/Error_2147215504_general_smtp_mail_failure_check_setup_6000.htm

Yes, thanks, I previously went through both those articles. It works for days / weeks, then stops mysteriously, and the only thing which worked to get the alerts to start going out again was a server reboot. *fingers crossed that the weekend update to v9 will solve it*

So.. rebooting the server gets KnowledgeSync to recognize the mail server? Hmm.. could be something on that server causing the problem as this is not a known issue with version 8. If you upgrade and move to a new server at the same time then you may miss the opportunity to understand the cause. The scientist in me is curious whether reinstalling version 8 on the current server would repair something. Or, whether some process on the current server is interfering (i.e., security, anti-virus, etc. )? I guess I would need more clues like which email was method being used, state of network, permissions, etc.. This is a good environment to bounce ideas around. Best of luck and please report back if you find it!

I have had issues with KS alerts stopping. Only fix was to reboot the server. We even have a daily alert sent that tells us the alerts are working.

Do you have any scripts running? Especially script queries? The scripts can sometimes run too long and then tangle with another event on top of it if you have many events - a busy server. I had one long-running ksync monitor for a customer which ran great except it would occassionally jam this way. I troubleshat it to death, and am pretty sure there was nothing in the code that could have improved. It ran many times per hour, without hitch for days -- and then it would jam. Reboot only way to fix it. Hope that helps.