Sage 100

I have a customer that bought Knowledgesync a few years ago but never implemented it.  They have been paying maintenance and now want to change to subscription.  KS is $50 a month.  If they drop KS when they change to subscription, and later want to add it, is there an additional upfront fee, or will the cost just be the $50 a month?  They want to avoid paying $50 a month if it doesn't get implemented for another 12 months.  However they don;t want to get stuck with an upfront fee particularly since they already paid $4000 for the product.

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Doug Higgs
Assistant Technical Support / Building Maintenance Specialist
Midwest Commerce Solutions, Inc
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There shouldn't be any other upfront fees. But I would for sure shoot an email over to Don or the support team and let them know about the client's situation. That way if the pricing does change in the next 3-4 months (With the new version being released May/June; and Sage's Year End), you are covered. They are super accommodating, and would make exceptions if needed I am sure.

Here is the link to their pricing on their webpage (i.e. a client can google it- no hidden fees, but I don't see a $50/month option)
http://03c0901.netsolvps.com/lit/saw_pricing.pdf 

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Michelle Forsey
Eide Bailly, Inc.
801-456-5470
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Thank you @Michelle Forsey​

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Doug Higgs
Assistant Technical Support / Building Maintenance Specialist
Midwest Commerce Solutions, Inc
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Original Message:
Sent: 03-11-2019 15:30
From: Michelle Forsey
Subject: Knowledgesync / Alerts & Workflows Subscription

There shouldn't be any other upfront fees. But I would for sure shoot an email over to Don or the support team and let them know about the client's situation. That way if the pricing does change in the next 3-4 months (With the new version being released May/June; and Sage's Year End), you are covered. They are super accommodating, and would make exceptions if needed I am sure.

Here is the link to their pricing on their webpage (i.e. a client can google it- no hidden fees, but I don't see a $50/month option)
http://03c0901.netsolvps.com/lit/saw_pricing.pdf

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Michelle Forsey
Eide Bailly, Inc.
801-456-5470
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​I am in agreement with @Michelle Forsey on approach. The client has made an investment and dutifully paid maintenance, so Don and Sage should be open to making a deal. I know that Alerts is something most customers buy into and they want to use it, but there are many that just never get to it. The return to them if they use it properly can be huge. You may want to have a conversation with the customer about what types of alerts they would find valuable​ and why. You could then let Don know and perhaps he could demo toward those and mention the potential ROI when using those.

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John Hoyt
john.hoyt@formingsolutions.com
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Original Message:
Sent: 03-11-2019 15:37
From: Doug Higgs
Subject: Knowledgesync / Alerts & Workflows Subscription

Thank you @Michelle Forsey​

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Doug Higgs
Assistant Technical Support / Building Maintenance Specialist
Midwest Commerce Solutions, Inc
------------------------------


Original Message:
Sent: 03-11-2019 15:30
From: Michelle Forsey
Subject: Knowledgesync / Alerts & Workflows Subscription

There shouldn't be any other upfront fees. But I would for sure shoot an email over to Don or the support team and let them know about the client's situation. That way if the pricing does change in the next 3-4 months (With the new version being released May/June; and Sage's Year End), you are covered. They are super accommodating, and would make exceptions if needed I am sure.

Here is the link to their pricing on their webpage (i.e. a client can google it- no hidden fees, but I don't see a $50/month option)
http://03c0901.netsolvps.com/lit/saw_pricing.pdf

------------------------------
Michelle Forsey
Eide Bailly, Inc.
801-456-5470