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  • 1.  KnowledgeSync Alert runs daily. M - F, the alert

    Posted 05-14-2012 08:30
    KnowledgeSync Alert runs daily. M - F, the alert generates multiple e-mails without issue. On Saturday, the first e-mail sends successfully, but subsequent ones are never received. System log indicates that they were sent. E-mails are sent via client's exchange server. I suspect some Exchange setting is the culprit but client is unable to pinpoint the cause. Anyone know of a reason why this is happening?


  • 2.  RE: KnowledgeSync Alert runs daily. M - F, the alert

    Posted 05-14-2012 09:53
    There's something about the 2nd email address (instead of the first) being used on weekends - could that be it?


  • 3.  RE: KnowledgeSync Alert runs daily. M - F, the alert

    Posted 05-14-2012 10:01
    The alert originally ran at 5 AM. When running at this time, it bombed everyday. So we run it at 6:30 AM and it works M - F, just not Saturday. When I mean the second e-mail, it is the second invoice being sent out, not the second address on the alert. The alert is a substitute for the Paperless invoice e-mail. So it could be five invoices one day and 20 the next. On Saturday, ONLY the first invoice is allowed through.


  • 4.  RE: KnowledgeSync Alert runs daily. M - F, the alert

    Posted 05-14-2012 10:25
    Ah, got it.