Sage 100

Personally I found the KSync v10 setup to be more confusing than their earlier releases. It's worth noting my installation was provided in the consultants only time, so some of these may no longer be the case. Ultimately though the bread and butter of the program seems the same, so if the new UI helps with a sale it's worth the initial inconvenience.

Pros

1. Skills or methods we've employed in older versions of Ksync still apply, as the under the hood seems to be about the same.
1. I list this as a Pro as it reduces ramp up time with the new version, but it also carries forward the problems as well.  
2. Updated user interface would be an easier sell to a client as it no longer looks outdated.
3. Emailing functionality makes it a bit easier to spice up the email alerts if your team doesn't know HTML.
4. Ksync's updated documentation and examples of advertised functionalities are much better.
5. Additional functionality was added for workflows.

Cons

1. In the new version you must configure IIS, which most of us aren't used to and those of us who are familiar with it know it's complexity.
2. The documentation is sufficient for environments such as a server however for a workstation testing the role feature add sections are highly confusing.
3. As the backend is functionally the same many of the same confusions carry forward.
4. If you use SQL authentication during the installation the username and password are stored in the installation directory visible in notepad. Meanwhile windows authentication doesn't install properly.
1. I have reported this however I don't know if this is currently being worked on or already fixed.
5. The updated user interface I personally found less user friendly as you only had one screen to work with at any time.

Original Message:
Sent: 03-25-2020 11:13
From: Jeff Schwenk
Subject: Knowledgesync aka Sage Alert and Workflows email setup

Has anyone been able to test the upcoming SA release (v10?)?  I wonder if it has been re engineered to make it less painful during setup.  @alan niergarth?? ​

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Jeff Schwenk
FORMER 90M Board Member
Bottomline Software, Inc.
Waynesboro VA
540-221-4444
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Original Message:
Sent: 03-24-2020 05:55
From: Wayne Schulz
Subject: Knowledgesync aka Sage Alert and Workflows email setup

Yes, I got it to work for an Office 365 user.  I had similar struggles and I think ultimately there was an issue with Port 587 being blocked on the server which IT had to open up. Running the diagnostic steps provided by Knowledgesynch helped quite a bit ( see below ). This is definitely not an end user friendly system though my customer's programmer type employees seem to love it.


Here's what I pulled from the message thread previously:

I have KnowledgeSync working with Office 365 as a stand-alone product at a non-Sage client. I use the following settings:

Email Type: INTERNET
Character Set: <blank>
Email Account Description: Office 365 Online/AUTH/LOGIN/SSL/TLS
Login Name: account@domain.com" target="_blank" rel="noopener noreferrer">account@domain.com
Password: <password> (Make sure this is configured not to expire)
Postoffice: <blank>

SMTP/POP Internet Email Information:

Outgoing mail server: smtp.office365.com
SMTP From Name: Real Name <account@domain.com" target="_blank" rel="noopener noreferrer">account@domain.com>
SMTP Port: 587
Incoming mail server: smtp.office365.com
POP Port: 995

My customer site that is working:


Prior to getting this working Knowledgesync had me run in debug mode to capture any error messages.
Here is what they advised:

Please run through the following steps and forward the resulting text files to us-

Stop the Sage Alerts and Workflow Windows Service.

Note: I had to use the following REGEDIT address instead of the Vineyardsoft Coporation\ noted below

HKEY_LOCAL_MACHINE\SOFTWARE\WOW5432Node\Sage Software\Sage Alerts & Workflow\General


Run
Regedit
(32 Bit Server)
HKEY_LOCAL_MACHINE\SOFTWARE\Vineyardsoft Corporation\KnowledgeSync 2000\General

(64 Bit Server)
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Vineyardsoft Corporation\KnowledgeSync 2000\General
Change "Diagnostics" to:
"4" - (4 is Email Server in Diagnostic Mode.)

Go to:
*:\Sage Software\Alerts and Workflow\Data
See if any KS_Diagnostics* files exist
If they exist, delete them

Start the Sage Alerts and Workflow Windows Service.

Submit your Email and an Event

If the Email errors:
Go to:
*\Sage Software\Alerts and Workflow\Data
Rename KS_Diagnostics.txt to KS_Diagnostics_SERV.txt
Rename KS_Diagnostics_Authentication.txt to KS_Diagnostics_Authentication_SERV.txt . .

Send those files to support@vineyardsoft.com.

IMPORTANT:
Stop the Sage Alerts and Workflow Windows Service.

Reset the Diagnostics

REGEDIT
(32 Bit Server)
HKEY_LOCAL_MACHINE\SOFTWARE\Vineyardsoft Corporation\KnowledgeSync 2000\General

(64 Bit Server)
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Vineyardsoft Corporation\KnowledgeSync 2000\General

Change "Diagnostics" to:
"0" - (0 is No Servers in Diagnostic Mode.)

Start the Sage Alerts and Workflow Windows Service.

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Wayne Schulz - Schulz Consulting - 860-516-8990