Sage 100

I found this in Sage City, which seems to imply that stopping KS_UTIL.EXE was what solved their issue.

Summary: 

TomTarget, over 8 years ago, encountered an issue where alerts were not being delivered from Knowledgesync. He found that the "ks-util" program was running on the server since Saturday and upon terminating it, the alerts started working again. Despite searching, he couldn't find relevant information in the KnowledgeSync knowledgebase.

In response, BigLouie, also over 8 years ago, recalled that "ks-util" might be the utility for creating the access database. His usual fix for similar issues was to stop the service, end any running KS_ processes via task manager, and then restart the service. TomTarget, replying to BigLouie, agreed with this possible explanation but was unsure how "ks-util" started autonomously, as the client was not familiar with it.

@Wayne Schulz that is exactly what I was looking for.  i recall that task was a problem.  However, when I killed that it broke being able to log in at all.  We will reboot tonight to see if it resolves.  And I have a call scheduled with ECI on Monday Morning just incase it does not resolve. Thanks. 

@Wayne Schulz that is exactly what I was looking for.  i recall that task was a problem.  However, when I killed that it broke being able to log in at all.  We will reboot tonight to see if it resolves.  And I have a call scheduled with ECI on Monday Morning just incase it does not resolve. Thanks. 

I found this in Sage City, which seems to imply that stopping KS_UTIL.EXE was what solved their issue.

Summary: 

TomTarget, over 8 years ago, encountered an issue where alerts were not being delivered from Knowledgesync. He found that the "ks-util" program was running on the server since Saturday and upon terminating it, the alerts started working again. Despite searching, he couldn't find relevant information in the KnowledgeSync knowledgebase.

In response, BigLouie, also over 8 years ago, recalled that "ks-util" might be the utility for creating the access database. His usual fix for similar issues was to stop the service, end any running KS_ processes via task manager, and then restart the service. TomTarget, replying to BigLouie, agreed with this possible explanation but was unsure how "ks-util" started autonomously, as the client was not familiar with it.

Thank you Tara... After multiple daily calls with ECI Support, we finally got it resolved.  The Database had grown larger than 1GB in size.  They were able to take it back to their system, compact the database, truncate history, set history moving forward to less days and "voila".  We are all set.  It is really disappointing that I opened the ticket on Wednesday 1/4/24; and it took until yesterday 1/9/24 to get a tech connected with the system.  The client lives and breaths from their alerts and were down for virtually a week.  Next Time @Tara Schinkel I will probably reach out to you guys for assistance. 

@Wayne Schulz that is exactly what I was looking for.  i recall that task was a problem.  However, when I killed that it broke being able to log in at all.  We will reboot tonight to see if it resolves.  And I have a call scheduled with ECI on Monday Morning just incase it does not resolve. Thanks. 

I found this in Sage City, which seems to imply that stopping KS_UTIL.EXE was what solved their issue.

Summary: 

TomTarget, over 8 years ago, encountered an issue where alerts were not being delivered from Knowledgesync. He found that the "ks-util" program was running on the server since Saturday and upon terminating it, the alerts started working again. Despite searching, he couldn't find relevant information in the KnowledgeSync knowledgebase.

In response, BigLouie, also over 8 years ago, recalled that "ks-util" might be the utility for creating the access database. His usual fix for similar issues was to stop the service, end any running KS_ processes via task manager, and then restart the service. TomTarget, replying to BigLouie, agreed with this possible explanation but was unsure how "ks-util" started autonomously, as the client was not familiar with it.

I've used KnowledgeSync in the past and found it confusing and user-unfriendly. Its modular structure made it hard to understand. Getting support was a hassle, requiring contact with both Sage and KS's parent company. While it's often chosen because Sage recommends it, I prefer VisualCut for similar tasks; it's more cost-effective and has better support, despite a challenging UI. From my experience, I recommend being cautious with new KnowledgeSync deals unless you're well-versed in it or plan on using subcontracted support, as customer requests tend to pile up.

Thank you Tara... After multiple daily calls with ECI Support, we finally got it resolved.  The Database had grown larger than 1GB in size.  They were able to take it back to their system, compact the database, truncate history, set history moving forward to less days and "voila".  We are all set.  It is really disappointing that I opened the ticket on Wednesday 1/4/24; and it took until yesterday 1/9/24 to get a tech connected with the system.  The client lives and breaths from their alerts and were down for virtually a week.  Next Time @Tara Schinkel I will probably reach out to you guys for assistance. 

@Wayne Schulz that is exactly what I was looking for.  i recall that task was a problem.  However, when I killed that it broke being able to log in at all.  We will reboot tonight to see if it resolves.  And I have a call scheduled with ECI on Monday Morning just incase it does not resolve. Thanks. 

I found this in Sage City, which seems to imply that stopping KS_UTIL.EXE was what solved their issue.

Summary: 

TomTarget, over 8 years ago, encountered an issue where alerts were not being delivered from Knowledgesync. He found that the "ks-util" program was running on the server since Saturday and upon terminating it, the alerts started working again. Despite searching, he couldn't find relevant information in the KnowledgeSync knowledgebase.

In response, BigLouie, also over 8 years ago, recalled that "ks-util" might be the utility for creating the access database. His usual fix for similar issues was to stop the service, end any running KS_ processes via task manager, and then restart the service. TomTarget, replying to BigLouie, agreed with this possible explanation but was unsure how "ks-util" started autonomously, as the client was not familiar with it.

I agree @Wayne Schulz  Also, they used to ask if you were certified on KS when yo called for tech support.  They would usually give you a pass and threaten that next time you could be denied tech support unless you are certified.    Not sure if that's still the same policy as I haven;t called in a while.  if I had to be certified on every third party product my customers own then there would be issues!

I've used KnowledgeSync in the past and found it confusing and user-unfriendly. Its modular structure made it hard to understand. Getting support was a hassle, requiring contact with both Sage and KS's parent company. While it's often chosen because Sage recommends it, I prefer VisualCut for similar tasks; it's more cost-effective and has better support, despite a challenging UI. From my experience, I recommend being cautious with new KnowledgeSync deals unless you're well-versed in it or plan on using subcontracted support, as customer requests tend to pile up.

Thank you Tara... After multiple daily calls with ECI Support, we finally got it resolved.  The Database had grown larger than 1GB in size.  They were able to take it back to their system, compact the database, truncate history, set history moving forward to less days and "voila".  We are all set.  It is really disappointing that I opened the ticket on Wednesday 1/4/24; and it took until yesterday 1/9/24 to get a tech connected with the system.  The client lives and breaths from their alerts and were down for virtually a week.  Next Time @Tara Schinkel I will probably reach out to you guys for assistance. 

@Wayne Schulz that is exactly what I was looking for.  i recall that task was a problem.  However, when I killed that it broke being able to log in at all.  We will reboot tonight to see if it resolves.  And I have a call scheduled with ECI on Monday Morning just incase it does not resolve. Thanks. 

I found this in Sage City, which seems to imply that stopping KS_UTIL.EXE was what solved their issue.

Summary: 

TomTarget, over 8 years ago, encountered an issue where alerts were not being delivered from Knowledgesync. He found that the "ks-util" program was running on the server since Saturday and upon terminating it, the alerts started working again. Despite searching, he couldn't find relevant information in the KnowledgeSync knowledgebase.

In response, BigLouie, also over 8 years ago, recalled that "ks-util" might be the utility for creating the access database. His usual fix for similar issues was to stop the service, end any running KS_ processes via task manager, and then restart the service. TomTarget, replying to BigLouie, agreed with this possible explanation but was unsure how "ks-util" started autonomously, as the client was not familiar with it.

I've used KnowledgeSync in the past and found it confusing and user-unfriendly. Its modular structure made it hard to understand. Getting support was a hassle, requiring contact with both Sage and KS's parent company. While it's often chosen because Sage recommends it, I prefer VisualCut for similar tasks; it's more cost-effective and has better support, despite a challenging UI. From my experience, I recommend being cautious with new KnowledgeSync deals unless you're well-versed in it or plan on using subcontracted support, as customer requests tend to pile up.

Thank you Tara... After multiple daily calls with ECI Support, we finally got it resolved.  The Database had grown larger than 1GB in size.  They were able to take it back to their system, compact the database, truncate history, set history moving forward to less days and "voila".  We are all set.  It is really disappointing that I opened the ticket on Wednesday 1/4/24; and it took until yesterday 1/9/24 to get a tech connected with the system.  The client lives and breaths from their alerts and were down for virtually a week.  Next Time @Tara Schinkel I will probably reach out to you guys for assistance. 

@Wayne Schulz that is exactly what I was looking for.  i recall that task was a problem.  However, when I killed that it broke being able to log in at all.  We will reboot tonight to see if it resolves.  And I have a call scheduled with ECI on Monday Morning just incase it does not resolve. Thanks. 

Original Message:
Sent: 1/10/2024 9:36:00 AM
From: Wayne Schulz
Subject: RE: Knowledge Sync v9 - service won't start

I've used KnowledgeSync in the past and found it confusing and user-unfriendly. Its modular structure made it hard to understand. Getting support was a hassle, requiring contact with both Sage and KS's parent company. While it's often chosen because Sage recommends it, I prefer VisualCut for similar tasks; it's more cost-effective and has better support, despite a challenging UI. From my experience, I recommend being cautious with new KnowledgeSync deals unless you're well-versed in it or plan on using subcontracted support, as customer requests tend to pile up.

------------------------------
Wayne Schulz
wayne@s-consult.com
Schulz Consulting
(860) 516-8990
Moodus, CT
------------------------------


Original Message:
Sent: 01-10-2024 09:20
From: Madeline Stefanou
Subject: Knowledge Sync v9 - service won't start

Thank you Tara... After multiple daily calls with ECI Support, we finally got it resolved.  The Database had grown larger than 1GB in size.  They were able to take it back to their system, compact the database, truncate history, set history moving forward to less days and "voila".  We are all set.  It is really disappointing that I opened the ticket on Wednesday 1/4/24; and it took until yesterday 1/9/24 to get a tech connected with the system.  The client lives and breaths from their alerts and were down for virtually a week.  Next Time @Tara Schinkel I will probably reach out to you guys for assistance. 

------------------------------
Madeline Stefanou
RKL eSolutions, LLC


Original Message:
Sent: 01-05-2024 15:01
From: Tara Schinkel
Subject: Knowledge Sync v9 - service won't start

Original Message:
Sent: 1/5/2024 1:49:00 PM
From: Madeline Stefanou
Subject: RE: Knowledge Sync v9 - service won't start

@Wayne Schulz that is exactly what I was looking for.  i recall that task was a problem.  However, when I killed that it broke being able to log in at all.  We will reboot tonight to see if it resolves.  And I have a call scheduled with ECI on Monday Morning just incase it does not resolve. Thanks. 

------------------------------
Madeline Stefanou
RKL eSolutions, LLC


Original Message:
Sent: 01-05-2024 12:10
From: Wayne Schulz
Subject: Knowledge Sync v9 - service won't start

I found this in Sage City, which seems to imply that stopping KS_UTIL.EXE was what solved their issue.

Summary: 

TomTarget, over 8 years ago, encountered an issue where alerts were not being delivered from Knowledgesync. He found that the "ks-util" program was running on the server since Saturday and upon terminating it, the alerts started working again. Despite searching, he couldn't find relevant information in the KnowledgeSync knowledgebase.

In response, BigLouie, also over 8 years ago, recalled that "ks-util" might be the utility for creating the access database. His usual fix for similar issues was to stop the service, end any running KS_ processes via task manager, and then restart the service. TomTarget, replying to BigLouie, agreed with this possible explanation but was unsure how "ks-util" started autonomously, as the client was not familiar with it.

------------------------------
Wayne Schulz
wayne@s-consult.com
Schulz Consulting
(860) 516-8990
Moodus, CT