Just as an aside - we are working on a project to capture critical pieces of technical information that is shared from within this group and put them into an Evernote notebook.
We're brainstorming ways to best organize the information since Evernote is very much a free form notebook - for now you can look at info at -
https://www.evernote.com/pub/mas90guru/sage100
This collection of 90 Minds knowledge has become so important that I'm using it on almost every upgrade.
Whenever I spot something here -- or whenever an upgrade is a little odd -- I am making note of all the issues and placing them in Evernote.
Does it duplicate Sage?
Yep
Does it duplicate Socialcast?
Yep
Then why also Evernote?
A. 100% portable - can sync these to your laptop, smartphone
B. Easier to search than both Sage or Socialcast
C. Easier to share - with both members and customers (individual pages can be shared)
I am considering more extensive use of Evernote for customers on a higher level of support with me. It's possible I could create their own private company Evernote notebook of configuration information specific to their system, allow them access to support KB.
Just an FYI of one thing we are trying to create an even better KB for everyone in the group.