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  • 1.  Just a heads up (& this has been slightly noted in

    Posted 12-08-2016 10:46
    Just a heads up (& this has been slightly noted in another post with Canadian codes), but Avalara doesn't work with any 3 character country codes, except USA. So...if you are on version 2015 or later & all the country codes are populated in Country Code Maintenance by Sage, those will not work with Avalara. And, to add to this, if you have CRM integrated, it uses the 2 character Alternate Country Code to sync to CRM, so if there is a new country code added to match to Avalara, but doesn't have the correct CRM alternate code, it will stop your CRM sync. I have contacted Avalara & told them this is an issue & they need to fix it. They are only submitting as an ""enhancement request"". However, I don't see how Avalara is saying their program is still compatible with Sage 2015 or later because all of these country codes are in native Sage as 3 characters, so Avalara should be formatting their program to be compatible or using the 2 character alternate code in Country Code Maintenance as the conversion. If it can work for 3 characters for USA, why not the rest? And, if there is a 3 character code used in Sales Order, Avalara reports back a bad data error, which then zeroes out the Non-Taxable & Taxable amounts on the SO_SalesOrderHeader & SO_SalesOrderHistoryHeader because it doesn't know which one it should be. So, your history records will have zero Header totals or only the Freight amount as the Header total, which doesn't match the Lines total correctly. Sage is aware of this & has a KB article as well, saying that after 2015, Avalara, UPS, & FedEx have an issue with 3 characters, but nobody seems to be stepping up to fix it.


  • 2.  RE: Just a heads up (& this has been slightly noted in

    Posted 12-08-2016 11:20
    @DanaYoung Thank you for this ""heads up"".


  • 3.  RE: Just a heads up (& this has been slightly noted in

    Posted 12-22-2016 09:49
    @DanaYoung, so do you (or anyone) know which code Starship uses (2 or 3 character)?


  • 4.  RE: Just a heads up (& this has been slightly noted in

    Posted 12-22-2016 10:43
    yes I discovered that earlier in the year and actually have both the 2 digit and 3 digit codes in country code maintenance. the alt country code needs to be the same for both. So like CA has CA as alt and CAN has CA as alt.


  • 5.  RE: Just a heads up (& this has been slightly noted in

    Posted 12-23-2016 09:21
    @BarbaraGoldstein, I am not certain, but I know our client that has Starship uses 3 character country codes so I think it would be 3


  • 6.  RE: Just a heads up (& this has been slightly noted in

    Posted 12-23-2016 09:23
    I was also told that Level 3 CC processing uses the 3 character codes, so that is another conflict.