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J/C Not On File When Starting Entry Tasks After Upgrade From 2013 To 2019

  • 1.  J/C Not On File When Starting Entry Tasks After Upgrade From 2013 To 2019

    Posted 07-08-2020 11:58
    Edited by David Speck II 07-08-2020 12:20
    Working on an upgrade from Sage 100 Standard 2013 with DSD's precision mask (CIDP), ACS MB, and MAPADOC to 2019.

    After getting the source install cleaned up and prepared (lots of issues during first few rounds of attempted migration and conversion), the post migrated and converted install displays the "J/C not on file" message when attempting to start numerous entry tasks in several modules, Sales Order Entry, SO Invoice Data Entry, Purchase Order Entry, and AR Invoice Data Entry are a few examples, now usually this message is a red herring and just a warning but that doesn't seem to be the case here.

    I followed Scanco's instructions for installing MB for 2019.2.

    I have tried renaming the links folder.

    I have tried disabling customizations using *ESC.

    I have unchecked allow external access.

    I have tried copying the following folders from a clean copy of 2019.2 with the mods installed and from a 2019.2 copy without the mods installed to rule out program class changes and system files. This process consisted of renaming the folder in the problem instance and then copying one folder at a time from the clean install and then starting the workstation and trying to access the task. I repeated this until all of the following folders had been copied over.
    1. AR
    2. CI
    3. GL
    4. Home
    5. Launcher
    6. Links
    7. MAS_ABC
    8. MAS_XYZ
    9. MAS_System
    10. PO
    11. SO
    12. SOA
    13. SY
    I have verified in DFDM that in each of the applicable modules' options file, IntegrateJobCost is equal to "N" as well as using the options task from the menu to confirm this.

    The message does not appear in the clean installs with ABC or XYZ demo data, even with the mods installed.

    The message will only go way if I copy providex.ddf and providex.dde from the clean install with mods to the problem install. So this leads me to believe that somewhere, even a stock sage 100 program is reading the physical file incorrectly and grabbing a "y" value from a column and thinking it is the IntegrateJobCost column. I have not figured out which program or options file is causing this.

    I'm thinking I might be able to export UDFs and UDTs from the problem install so the export is at the required 2019 version, then copy over the providex.ddf and providex.dde files from the clean install with mods, import the UDFs and UDTs, and then use SYZCON to activate every module but not 100% sure this will work.

    Final issue is that with the DSD mod (that i'm aware of atm), when a decimal precision is set in CI Options beyond the standard 4 decimals, i get this error in Work Order Entry in 2019.2 but not in the 2013 install. I i set the precision back to 4 or less, the error goes away.



    Any insight/ideas are appreciated

    EDIT:
    If I install JC, the message changes to JC_Options not existing. If I manually create JC_Options using Reinitialize Data Files, the message changes to saying the key does not exist. So I believe this is not just a red herring and sage really thinks JC is integrated when its not.


    #Upgrade #Sage100​​ #mods ​​

    ------------------------------
    David Speck II
    Tennessee Software Solutions
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  • 2.  RE: J/C Not On File When Starting Entry Tasks After Upgrade From 2013 To 2019

    Posted 07-08-2020 12:10
    I didn't see, was Job Cost ever activated for any company code?  Also, this thread, may help

    https://community.90minds.com/communities/community-home/digestviewer/viewthread?MessageKey=324293f6-e377-4aa8-8904-ea59ba4fd4ca&CommunityKey=4593d843-4557-43ff-ba4d-6240681ed696&tab=digestviewer#bm324293f6-e377-4aa8-8904-ea59ba4fd4ca

    ------------------------------
    Moira Goggin
    Executive Director
    90 Minds, Inc.
    ------------------------------



  • 3.  RE: J/C Not On File When Starting Entry Tasks After Upgrade From 2013 To 2019

    Posted 07-08-2020 12:12
    Might be helpful

    https://community.90minds.com/communities/community-home/digestviewer/viewthread?MessageKey=9a4f2677-1dee-44f3-bd16-83a39b0308d2&CommunityKey=4593d843-4557-43ff-ba4d-6240681ed696&tab=digestviewer#bm9a4f2677-1dee-44f3-bd16-83a39b0308d2

    ------------------------------
    Jeff Schwenk
    FORMER 90M Board Member
    Bottomline Software, Inc.
    Waynesboro VA
    540-221-4444
    ------------------------------



  • 4.  RE: J/C Not On File When Starting Entry Tasks After Upgrade From 2013 To 2019

    Posted 07-08-2020 12:17
    Thanks Jeff, no avalara and no TC, I'll check the net versions though.

    ------------------------------
    David Speck II
    Tennessee Software Solutions
    ------------------------------



  • 5.  RE: J/C Not On File When Starting Entry Tasks After Upgrade From 2013 To 2019

    Posted 07-08-2020 18:32
    Not that i'm aware.

    ------------------------------
    David Speck II
    Tennessee Software Solutions
    ------------------------------



  • 6.  RE: J/C Not On File When Starting Entry Tasks After Upgrade From 2013 To 2019

    Posted 07-08-2020 12:18
    One thing I am in the habit of trying when I have difficulties is making sure no files in \MAS90\ are set to Read-Only (NTFS) in the source or destination system before running the migration program.  Someone might have put restrictive permissions on files which can affect the processing.

    ------------------------------
    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
    Toronto ON
    ------------------------------



  • 7.  RE: J/C Not On File When Starting Entry Tasks After Upgrade From 2013 To 2019

    Posted 07-08-2020 12:22
    Thanks for the idea Kevin, I'll give that shot.

    ------------------------------
    David Speck II
    Tennessee Software Solutions
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  • 8.  RE: J/C Not On File When Starting Entry Tasks After Upgrade From 2013 To 2019

    Posted 07-10-2020 10:41
    This whole mess where the discrepancy was created between the data dictionary definition and the physical file was caused by installing Mapadoc prior to the conversion as I have been so used to doing with mods during upgrades.
    Even activating the module through SYZCON did not fix the issue once it was in place.
    Upon reviewing the installation doc for Mapadoc, i found a note regarding the timing of the install and it said to install after migration but before conversion.
    To confirm this, i did a couple more test migrations with just Mapadoc and excluded the other mods and sure enough, every time Mapadoc was installed prior to the migration, the issue was present.

    ------------------------------
    David Speck II
    Tennessee Software Solutions
    ------------------------------



  • 9.  RE: J/C Not On File When Starting Entry Tasks After Upgrade From 2013 To 2019

    Posted 07-10-2020 10:53
    Good to know!  I have a couple MAPADOC upgrades coming up in the next few weeks and we're doing test migrations, so I'll have to dig into the instructions on how that works.

    ------------------------------
    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
    Toronto ON
    ------------------------------



  • 10.  RE: J/C Not On File When Starting Entry Tasks After Upgrade From 2013 To 2019

    Posted 07-10-2020 11:03
    Do you know is the error occurs if Mapadoc is installed prior to the migration AND after the migration, but prior to the data conversion?

    ------------------------------
    Doug Higgs
    Midwest Commerce Solutions, Inc
    (312) 315-0960
    Assistant to the Traveling Secretary
    ------------------------------



  • 11.  RE: J/C Not On File When Starting Entry Tasks After Upgrade From 2013 To 2019

    Posted 07-10-2020 11:13
    Yes, every attempt i made that had Mapadoc installed in the destination prior to the migration and after the migration but prior to the conversion had the error.
    The error went away when i migrated, installed Mapadoc, and then converted.

    ------------------------------
    David Speck II
    Tennessee Software Solutions
    ------------------------------



  • 12.  RE: J/C Not On File When Starting Entry Tasks After Upgrade From 2013 To 2019

    Posted 07-14-2020 18:21
    David,
    I had a conversation with Ty at MAPADOC / SPSCommerce (about a pending upgrade) and he was not familiar with the issue you describe.  (Of course I did not mention any names).  If you want his email address to follow-up, just ask.

    ------------------------------
    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
    Toronto ON
    ------------------------------



  • 13.  RE: J/C Not On File When Starting Entry Tasks After Upgrade From 2013 To 2019

    Posted 07-15-2020 00:16
    Maybe because everyone else followed the instructions...

    This was my first time dealing with Mapadoc, never had to install it before and normally wouldn't have had to, except this clients source was involved in a crypto ware incident and they had to restore from backup and there was also a bunch of outdated mods still showing up from when the client did their own upgrades in the past along with a few tables failing conversion so there is no telling what kind of pre-existing conditions i ended up having to deal with.

    I had skimmed through the doc that the client left on the server looking for "upgrade" keywords and thought i read the section thoroughly, evidently, i did not.

    ------------------------------
    David Speck II
    Tennessee Software Solutions
    ------------------------------