General Consultant Discussion

I've spent more time than I would like quoting and helping end users migrate from 100 to 100c. I'm done. Unless the 100c SLP (without any credits) is less than 100 or there is a clear customer benefit - I will let Sage sell ""the last mile"". I find it almost impossible to back into the ""credit"" Sage provides on the 100 to 100c migration. When asked to explain the computation the credit never seems to be computed the same way twice. Buyer beware. I do not think this will end well for the end users or Sage NA.

I agree Wayne, I am spending a minimum of 30 minutes with a client to review the difference. The small users are many times less expensive and the larger users have the advantage of moving to Advanced or Premium. The one's in the middle are the tough ones. The price is basically the same with a ""discount"" that history has said will go away with not enough upside in features. New customers, presenting only 100c, is an easy decision even before you could not sell it any longer. Presenting a windows 98 interface puts you at a disadvantage.

I agree with both of you and ask everyone in this group...have you let Sage know your thoughts? I just took a 30 min glance at the Sage Partners, Employees and Alumni site on LinkedIn. At one time this was the place to post the issues and complaints (and sometimes a compliment) that we had dealing with Sage. If we want Sage to change, they need to hear our message. LinkedIn may be one method but we can also as a group be a powerful voice and submit to Sage our message. Let's look at our options and make our voices heard.

I had an extensive conversation with Diane Haines on this very topic. During MOTM 2016 I both gave her a detailed list of 100c suggestions as well as spoke about every item on the list. I believe the situation is hopeless. Sage is running the Sage 100/100c product line for cash which is being used to fund other parts of Sage.

Here is my list of suggestions I shared with Diane. Unfortunately, people stream in and out of Sage NA with such frequency that I believe there is nobody really in charge that formulates any type of long term goal.

I have migrated alot of clients too. I just learned that you get more cash benefit by converting them NOT on their renewal date. And as an aside, the population, in general still thinks its cloud based. I feel like Head Bubble Burster in Charge.

More cash benefit to whom? I found that if I converted them ahead of renewal and if I downgraded licenses that in some cases I owed Sage. Unless I'm platform changing (just did one) or downgrading a Sage 100 so that the SLP of Sage 100c is cheaper (doing another) that I'm not interested in pursuing. Sage has been a huge pain-in-the-ass to work with on these.

It seems like they're still figuring it out, like alot of things they've launched before fully vetting. (Payroll tears) What I see lately, is that they literally figure out the 100c price by calculating it, then giving a discount to make it equal to the 100 renewal amount. Sometimes they forget that Sage Alerts (which I sell alot) has to be pulled out and stay on the old renewal. And for what it's worth, you know how some clients were still being 'grandfathered over' from module based to user based and seeing huge increases every year? I'm told Sage will obey the EULA (10% cap) once they migrate. #NoForcedMigrations #Focus

I just did a migration with a downgrade and made money off it. This was on the renewal schedule though.

Be cautious about looking at Sage's quotes then following their methodology. I did look at one where they clearly added 15% to the Sage 100 maintenance to come to the Sage 100c (because the end user was not renewing within the promo period). Then I asked them to change and drop a module and the quote came back actually higher with some nonsense about grandfather vs non-grandfather status being the reason.

@WayneSchulz that is the point though - it is outstanding to share the issues and concerns with people such as Diane, however as you point out, the revolving door is giving Sage an excuse. I was hoping we could make a collective effort with the voices of as many 90 MInds members as possible and publish our concerns either on LinkedIn, taking out an ad, posting a YouTube video, or some other method that gets the message published so Sage can't hid from it.

Sage will pick up the phone and attempt to harass those they perceive to be the ringleaders. They likely won't call you directly but your ""boss"" which for those of us affiliated with DSD means Sage exerts pressure by going directly to DSD and complaining. Source: Joe Langner did this to me multiple times. None had any validity.

And ... what happens is unless you're dealing with one of the EVP at Sage you'll be shuttled off to Diane's replacement who will likely be gone within 1-2 years. Rinse. Wash. Repeat. BTDTGTTS (Been There Done That Got The T-Shirt)

I had no idea but shouldn't be too surprised of the retaliation from Sage's personal...that is very sad, for partners, customers and Sage employees to have such a policy.