Is it possible to issue a credit memo against an invoice paid with a credit card (via Paya)? Customer paid with CC when the invoice was issued (NOT received on account). A week later, they are returning a line item. The last I looked at this (been eons) was this was possible if you associated the CM with the original invoice. I tried yesterday (v2022) with a CM and the payment type fields on tab 4 were greyed out. Is this possible or does one have to go to the payment portal?
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Jeff Schwenk
Bottomline Software, Inc.
(540) 221-4444
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