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  • 1.  Issue with Work Ticket entry UI (fields missing) after upgrade - Sage 100 2022 Premium to 2024 Premium

    Posted 02-22-2026 18:56

    After upgrading the client from Sage 100 2022 to 2024 Premium, the required fields are no longer appearing in Work Ticket Entry.

    In Custom Office, the panel shows all fields present and none are hidden. I have also completed the following troubleshooting:

    • Renamed the link file and retested - same issue

    • Ran *ESC - same issue

    • Reinstalled Sage 100 2024 and all enhancements - same issue

    • Confirmed the fields exist in the data tables (although many converted records contain NULL values that I will address)

    • Verified the fields exist in providex.dde

    As shown in the screenshot, the fields missing from the user interface are required fields, so users receive an error when attempting to enter a work ticket.

    Any assistance would be greatly appreciated - users are scheduled to go live in the morning.



    ------------------------------
    Andrea Stull | DSD Business Systems
    andreas@dsdinc.com
    ------------------------------


  • 2.  RE: Issue with Work Ticket entry UI (fields missing) after upgrade - Sage 100 2022 Premium to 2024 Premium

    Posted 02-22-2026 19:47

    I figured out the issue, found the NULL values from conversion in tables like PM_WorkCenter, PM_ActivityCode, PM_Template were the problem.  Once I got the values updated the fields appeared.  Please remove from urgent.  Thanks!



    ------------------------------
    Andrea Stull | DSD Business Systems
    andreas@dsdinc.com
    ------------------------------



  • 3.  RE: Issue with Work Ticket entry UI (fields missing) after upgrade - Sage 100 2022 Premium to 2024 Premium

    Posted 02-23-2026 10:23

    @Robert Wood, you can move OOU, thanks.



    ------------------------------
    Brett Zimmerman
    Net at Work
    Greater Boston Area
    ------------------------------

    Original Message


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