This is worth a notification to customers using payroll 2.23.0 since I doubt Sage is going do anything except recommend restore from backup.
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If deduction balances were incorrectly reset due to the option being incorrectly enabled on the deduction code maintenance window when year end processing was run, there are two options:
1. Restore from a backup before running the year-end payroll processing. Review the deduction settings in Deduction Code Maintenance per the article attached, and remove the check box for deductions that should not reset the balance. Rerun year-end processing to close the last payroll year and roll into the current.
2. If restoring from backup is not an option, then deduction balances will need to be corrected manually in Employee Maintenance, Deductions tab. The deductions Report or the Check History Report can be used to gather the total deduction amount for the prior year and factored into the correct remaining balance (if any) that should have rolled over.
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