Sage 100

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  • 1.  Is your interpretation of this the same as mine?

    Posted 10-04-2018 04:14
    Is your interpretation of this the same as mine? Under the revised EULA an end user who is in North America and has a subscription to Sage 100cloud can now cancel at any time and get a pro-rated refund of remaining subscription? I don't know what Sage's policy was previously but I didn't think they would normally refund the remaining subscription.


  • 2.  RE: Is your interpretation of this the same as mine?

    Posted 10-04-2018 05:40
    Yes, @WayneSchulz my interpretation is the same as yours. Previously, Sage only allowed termination one month prior to the end of the initial term or current renewal term for annual and three-year subscriptions. I am guessing they were challenged on this even thought the order form has always stated, ""Minimum 1 month notice required for reduction in users or subscription cancellation."" It simply another case of Sage not understanding the message they put out to customers or the definitions of their own policies. I have another example of Sage not understanding their own written policies specific to perpetual migrations that I have pointed out to the business care team, my PAM and Dianna Lane. The EULA states the maximum increase on subscriptions is 10% or the CPI-U (which is less than 4%, typically). However, Sage has routinely gotten in the habit of listing a ""One-Time Credit"" on these migration orders, and those credits fall off at renewal time. This sometimes makes the renewal increase higher than 10%. I have told Sage they are violating their own EULA and should be prepared for lawsuits if they mess with the wrong customer. As you would expect, they do not care. However, I have fought for, and won a reduced subscription amount on a few occasions.


  • 3.  RE: Is your interpretation of this the same as mine?

    Posted 10-04-2018 07:04
    I picked upon the promo credit 100% as soon as Sage started issuing them. I am extremely uncomfortable with how this whole migration was quoted/documented, etc.


  • 4.  RE: Is your interpretation of this the same as mine?

    Posted 10-04-2018 07:38
    For the majority of my customers, the promo credit wasn't listed. It was only when Sage was handling the migrations DIRECTLY with customers did I see it start showing up. Intentional???


  • 5.  RE: Is your interpretation of this the same as mine?

    Posted 10-04-2018 08:01
    I thought they were phasing out the credit until they got to full ride. I did not know the credit all went away next year?!?!?


  • 6.  RE: Is your interpretation of this the same as mine?

    Posted 10-04-2018 08:04
    I think there can be more than one issue: - Partner doesn't see the direct bill 100cloud so we may not spot an error - Customer doesn't understand what they signed for - Promo credits were portrayed as phasing out but with no real documentations aside from ""expected credit"" which sometimes appears on quote