I’m not quite ready to advise pitchfork mode. While it’s probably ( likely ) true Sage has sold some deals direct I’m sure there are more details to each deal.
Some are winbacks who don’t have a partner ( the bulk of orphans I run across have no idea who their partner is).
More than ever today customers ( or someone on staff ) do their own research. I’m sure they reach out to Sage. I’m sure during those calls they express confidence they can do it themselves.
How many people at Sage have ever implemented the product or even supported a customer? How many have accounting background? How many have been at Sage 18+ months?
In some cases it’s probably like the blind leading the blind.
If we collectively hear from x % percent of those types of deals then there are many that do go on and implement themselves.
This is just part of a new reality where those who deem themselves really basic users are going to try to self implement. Sage churns sales people so quickly that there’s nobody to guide this process.
The reality for me - GLAPARs who self implement aren’t my market. I’m not interested in selling an hour of my time ( which become 3 hrs - 2 unpaid- once I’m on an initial support call).
And guess what - many of those companies never call back. Or worse - they keep calling back for free quick questions.
I’ve learned that the prime market for Sage 100 ( for me ) is 10+ user sites in the distribution business, 3+ enhancements, investing in the business, are trying to grow and who need advice on the best tools to use ( and avoid ). These companies have budgets, are usually stable and I don’t wake up ( as frequently ) to find they’ve been sold to another entity.
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Wayne Schulz - Schulz Consulting - 860-516-8990
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