Sage 100

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  • 1.  is Repay Click To Pay stabilizing on v2021?

    Posted 12-06-2021 10:05
    I have a customer on v2018 who is a long time APS Click to Pay user.
    Within the past 3 months or so there has been a steady stream of issues related to the customer not seeing invoices that should be able to be paid. In the latest case the customer says that one of their customers was able to pay an invoice that had already been credited off the Sage 100 system.

    I held off on bringing them to 2021 when I spotted concerns in the group about Click To Pay.
    We had a conference call with Repay a few weeks back and didn't really learn too much about why these issues seem to suddenly start appearing. The responsiveness of Repay seems to have gone up a little but I still sense that the customer is not having the same experience with Click to Pay as previously in that they raise different issues on each call I have with them.

    Is Click to Pay running smoothly on v2021? 
    At this point the only two things I can think to do is upgrade to 2021 or find a different processer that supports a similar feature as click to pay .

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    Wayne Schulz
    Schulz Consulting
    860-516-8990
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  • 2.  RE: is Repay Click To Pay stabilizing on v2021?

    Posted 12-07-2021 12:39
    The issue we encountered was caused simply by a change in the details of the C2P link in documents. Yours is very different. 

    The document viewing takes place in a non-ERP-specific Repay site. I doubt they're having problems with all their ERP customers, so this probably has to do with the site's connectivity to Sage 100 data tables. If the customer is having problems with v2018, I don't think it would be worse on v2021. I could make a good case that Repay would consider problems with v2018 as "legacy issues" and did most of their testing on 2021, but I'm guessing.

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    Jerry Norman
    At-Large BOD Member, 90 Minds
    Smartbridge Partners
    512.419.1444 x112
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  • 3.  RE: is Repay Click To Pay stabilizing on v2021?

    Posted 12-22-2021 13:30
    Continue to take a call from one customer on Sage 100 2018

    Main issues: 

    - Slow response from Repay
    - Customers are picking up old paid invoices in click to pay and paying them ( The old invoices had been paid off by credit memo )
    - Recent perceived slowness of the Repay system when connecting to try to pick up click to pay payments ( Deposit number is invalid )
    - Various instability issue logging into repay

    The customer had been using APS and click to pay quite happily for +/- 3 years before recently having problems as noted above

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    Wayne Schulz
    Schulz Consulting
    860-516-8990
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  • 4.  RE: is Repay Click To Pay stabilizing on v2021?

    Posted 12-22-2021 14:07


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    Wayne Schulz
    Schulz Consulting
    860-516-8990
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    Original Message


  • 5.  RE: is Repay Click To Pay stabilizing on v2021?

    Posted 12-22-2021 14:09
    We click ok and the "Retrieving block 1 " screen stays for a while and then we think is followed by 


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    Wayne Schulz
    Schulz Consulting
    860-516-8990
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    Original Message


  • 6.  RE: is Repay Click To Pay stabilizing on v2021?

    Posted 12-28-2021 11:45
    It's been like pulling teeth trying to get any response from Repay over the holiday. I was able to finally connect to Kim Lombard Channel Manager yet she was on holiday and only could verify that there was some type of outage with click to pay.

    So far as I'm aware ( still in the process of verifying with the customer ) they have not had anyone from Repay reach out and the customer is continuing to have problems with Repay.

    The yellow caution light is now on and circling rapidly IMO

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    Wayne Schulz
    Schulz Consulting
    860-516-8990
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  • 7.  RE: is Repay Click To Pay stabilizing on v2021?

    Posted 02-09-2022 09:06
    Followup - I upgraded a customer from 2018 to 2021 about two weeks ago. So far I haven't had any issues with Repay/Click to Pay. The upgrade was fairly straightforward though I agree with Kevin that the documentation could be better.

    One thing that helped a lot is the customer upgraded their Repay client piece in 2018 about a week before we upgraded them to 2021. This made for less works in terms of not needing to re-enter API info, etc in 2021.

    I'm hopeful that there won't be any further issues with Click to Pay after this update.

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    Wayne Schulz
    wayne@s-consult.com
    http://www.s-consult.com
    Schulz Consulting
    860-516-8990
    Moodus, CT
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  • 8.  RE: is Repay Click To Pay stabilizing on v2021?

    Posted 03-16-2022 13:13
    I'm taking a call from this customer about errors in Repay - specifically ClickToPay:

    - No Repay ClickToPay payments are available

    - There are invalid import records based on the Enable Payments setting in Enable Repay Payment or not on file customers. Scan found 1 not on file customer records and skipped them. Total records found: 1 records.

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    Wayne Schulz
    wayne@s-consult.com
    Schulz Consulting
    (860) 516-8990
    Moodus, CT
    ------------------------------

    Original Message


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