Sage 100

Is it just my clients, or is anyone else seeing an uptick in ""File Missing"" - payroll or work order? (Am assuming it is from anti-virus flagging the temporary input files as potential viruses when they are attempting to recreate after an update, although since Work Order has batches, I didn't think any of those files were deleted and recreated during updating.) I've had 2 payroll and 1 work order, and one of the payroll had it happen on two different files in their first run, then another file in their second run. IT swears it's the same AV they've always used, but it IS Webroot at one place.

Yes. Just the other day, PRL was missing for my customer. No idea why it disappeared.

YES! Three times since yesterday - WO.

Mostly sort files.

3 Payroll files missing yesterday.

Which AV is everyone running?

I have a Symantec and a Webroot and an unknown

Unknown

We have clients that this is happening to also. Two are using Webroot and one is using Semantic.

Another one, this time WOS - Transaction Entry Detail. They are using ESET File Security and Malwarebytes. It's getting ridiculous!!

I had a TC one that kept getting deleted yesterday during the post of TC to JC. I manually reinitialized it twice and it got wiped out each time we tried the post until we restored sy0ctl.soa from backup. They have Webroot.

ID:20235 Last Modified Date:12-14-2017 Sage appears to be working on this and thinks Security Update for Microsoft Windows (KB4051034) is involved.

PRL missing this morning. Manually reinitialized to create it.

Had this with our client that processes payroll for numerous companies. Spent most of the day manually re-initializing files to get payroll done. Not the same file each time for each company. They use Microsoft Security Essentials.

Just had a ""cannot create sort files"" issue with ACS Mfg Automation when trying to generate work orders from sales orders. Per Sage Knowledgebase, determined this is also related to KB4051034. We uninstalled Windows Update KB4054518 from 12/12/17 which contained KB4051034. Everything is now working. This would probably also resolve disappearing PR files for now. https://support.microsoft.com/en-us/help/4054518/windows-7-update-kb4054518

https://sagecity.na.sage.com/support_communities/sage100_erp/f/sage-100-announcements-news-tips/105997/sage-100-customers-who-use-payroll-for-sage-100-2017-and-prior-error-12