I believe that if you registered for Sage U you got an email. At least a few at my new customer site had employees receive this email. It's embarrassing, especially since Sage has tried to set themselves up as the single point of contact for the customer and then promptly won't return calls to address issues. In my first experience with Sage managing the 100c subscription process, I find most of Sage's ""we care"" type advertising had not been backed up by any type of prompt customer service. The employees seem bewildered about what they are supposed to do and even why a customer is calling Sage for help.