That's what we are experiencing. We try to now work with whoever is available and also our Business Care rep, who seems to be able to whip these out more quickly. I also actually complete the order form the best I can, so it then becomes more of a review task for Sage. Part of my e-mail earlier this week to our RSM and his manager (no response so far):
""Sage has an obvious objective to move most customers to subscription, and now there is the promotion through the end of September. I have been mobilizing to try to accomplish this, but I feel Sage needs to add resources to be able to respond as soon as possible. Don't present something to us to pursue only to frustrate us with this kind of status. Management should have thought about this before letting people leave and planning to move the functions to Atlanta. There is no question in my mind that this was very poorly implemented.Please let whoever up the ladder needs to know that our abilities are being hampered, and it is frustrating.