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  • 1.  Invoices e-mailed to incorrect customer upon regis

    Posted 11-10-2018 13:51
    Invoices e-mailed to incorrect customer upon register update - Has anyone ever figured out why an invoice gets e-mailed to an incorrect customer during the sales order invoice updating? The last time I spoke with Sage support on this they had incidences of this with no solution.


  • 2.  RE: Invoices e-mailed to incorrect customer upon regis

    Posted 11-10-2018 14:57
    What version? I think one of the later release as may have claimed to fix this


  • 3.  RE: Invoices e-mailed to incorrect customer upon regis

    Posted 11-10-2018 15:07
    Not having the Use Lock File checked for everyone's Paperless?


  • 4.  RE: Invoices e-mailed to incorrect customer upon regis

    Posted 11-10-2018 15:25
    2017 Advanced PU3


  • 5.  RE: Invoices e-mailed to incorrect customer upon regis

    Posted 11-10-2018 15:28
    I can try un- checking the lock file.


  • 6.  RE: Invoices e-mailed to incorrect customer upon regis

    Posted 11-12-2018 05:40
    One of my clients had this happen with PR... ADV mode I suggested she not have other jobs running which seems to have resolved the situation.


  • 7.  RE: Invoices e-mailed to incorrect customer upon regis

    Posted 11-12-2018 07:08
      |   view attached
    I don't know if these two fixes address the issue - looks as if they were added in 2018.4


  • 8.  RE: Invoices e-mailed to incorrect customer upon regis

    Posted 11-12-2018 18:46
    That is the exact fix I need. Thanks!


  • 9.  RE: Invoices e-mailed to incorrect customer upon regis

    Posted 11-13-2018 03:51
    Which fix?


  • 10.  RE: Invoices e-mailed to incorrect customer upon regis

    Posted 11-13-2018 10:26
    #1 is my clients issue.


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