@Wayne Schulz - Great points. Probably all of the above. Would add another irritant in that SI will run great then one day the Excel Addins are missing. Or user will get new laptop/workstation and then you have to go through set up once again which is painful to say the least. Full disclosure, I am not a SI expert.
For this client, there are many users, five plus companies, large data sets and a very aggressive IT department (they were off line nearly a month last year from a cyber attack). Financial (only use) Report generation on a good day take time. Now it is taking hours. Something happened about a month ago to slow reports tremendously. Still looking for the reason. But because of all the other issues, it is time to look at other products.
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Jeff Schwenk
FORMER 90M Board Member -140,000,000 is a TERRIBLE thing to waste!!!
Bottomline Software, Inc.
Waynesboro VA
540-221-4444
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Original Message:
Sent: 03-02-2022 10:48
From: Wayne Schulz
Subject: Intelligence Reporting Options
I think this is an interesting topic.
Also need to consider WHAT aspect of SI is being outgrown.
Is it a speed of reporting problem?
I had a customer who thought they had a problem and found out that the lowball provider they found online just did a really ( really ) bad job of creating reports. ( Spoiler: Using outsourced overseas bids for this type of thing rarely ends well ).
Is it an issue with analytics and wanting more powerful dashboards?
One of the issues IMO with SI is that it tries to be all things to all people
The other issue, IMO, with SI is that it's part of the Sage first line of ISV integrations where earning tier and commissions are the number one and two goals ahead of creating a highly satisfied and referenceable customer.
And the other big issue that I feel all Excel reporting tools have is the customer thinks "this is Excel - I can do this myself" and you hear from them in 2 years and they have this rats nest of reports they created which frequently aren't supportable except by the person who created them.
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Wayne Schulz
wayne@s-consult.com
http://www.s-consult.com
Schulz Consulting
860-516-8990
Moodus, CT
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