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  • 1.  Installing 64 bit ODBC on new workstation AFTER installing v2021 STD client.

    Posted 09-27-2022 11:54
    I have never encountered this issue before (post 2017).  I installed the Sage v2021 STD client on new laptop.  User had local admin rights (so I am told).  I attempt to install the 64 bit ODBC driver and encounter issue below.  Sage KB 72168 provides a registry work around, but it indicates that it should not be an issue for v2021 (fixed in 2016).  Has anyone else encountered this?  Could the issue be inadequate rights when installing the client?




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    Jeff Schwenk
    Bottomline Software, Inc.
    (540) 221-4444
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  • 2.  RE: Installing 64 bit ODBC on new workstation AFTER installing v2021 STD client.

    Posted 09-27-2022 13:37
    Did you try right-click 'run as administrator'?  Or logging into computer as administrator?

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    Brett Zimmerman
    Net at Work
    Greater Boston Area
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  • 3.  RE: Installing 64 bit ODBC on new workstation AFTER installing v2021 STD client.

    Posted 09-27-2022 13:50
    Hmmmm.  I usually do that instinctively, so I don't recall.  I will reconnect and try it.  Regarding the Administrator login, I ask IT to do it that way and they say user has local admin.  I say that usually works until it doesn't.  Sigh

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    Jeff Schwenk
    Bottomline Software, Inc.
    (540) 221-4444
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    Original Message


  • 4.  RE: Installing 64 bit ODBC on new workstation AFTER installing v2021 STD client.

    Posted 09-27-2022 14:14
    I may be wrong, but I think it checks for the 32-bit driver... so make sure you can print / preview a report from that machine.

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    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
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    Original Message


  • 5.  RE: Installing 64 bit ODBC on new workstation AFTER installing v2021 STD client.

    Posted 09-27-2022 15:15
    Reconnected as the original user.  Could not complete the install even after "running as administrator"  Logged in as an administrator.  Install was instantaneous.  go figure.

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    Jeff Schwenk
    Bottomline Software, Inc.
    (540) 221-4444
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    Original Message


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