Sage 100

Installing 2016, but the client (the business owner) struggled supplying a username/pw combination that would work to get us past the Sage Integration Engine service setup. Ended up using Administrator (without the domain\usename). The install did not fully complete (got ALL the way, almost to the end); then Setup failed to create the service. If I re-install, I don't get to that screen again. Once we get a login that we know works, can I re-install, or will I have to uninstall and start from scratch? @SageCRM

Good question- I'll be following this. Please update us if the answer comes from outside the group.

Hi Barb - I have pinged my support desk about this. I will let you know what they say.

From the team: 1.Right-click the cmd.exe (or Command Prompt) program and select Run as Administrator 2.At the Adminstrator Command Prompt: oOn a 32-Bit Windows O/S server, type cd ""C:\Program Files\Common Files\Sage\Common Components"" oOn a 64-Bit Windows O/S server, type cd ""C:\Program Files (x86)\Common Files\Sage\Common Components"" 3.Press ENTER 4.If uninstalling the Integration Engine: oType IntegrationEngine.exe -uninstall -port <port number> ?<port number> is the actual port number where the integration engine is running, for example: 8888 ?Note: Skip this step if you are not uninstalling CRM integration engine 5.Press ENTER 6.Type IntegrationEngine.exe -install -port <port number> -dir ""<home directory>"" o<port number> is the actual port number where the integration engine will be running, for example: 8888 o<home directory> is the actual path to the \MAS90\HOME folder in quotes, for example: ""C:\Sage\Sage 100 Advanced ERP\MAS90\Home"" 7.Press ENTER 8.Start the CRM Integration Engine Service Source: Sage KB

Not interpreting exactly what I need to type at step 6. Here's what I'm typing: IntegrationEngine.exe space C:\accounting\quantera\2016\MAS90\Home. What is not right about this string?

From the team: IntegrationEngine.exe -install -port 8888 -dir "" C:\accounting\quantera\2016\MAS90\Home "" Note: She may need to change the port number from 8888 to a different port.

Thanks, that worked! Haven't had a chance to re-install Sage yet, but I'll report back how that goes.

Well, the re-install failed again. Wondering if it was because I had disabled the service. Won't get a chance to try again during working hours - maybe it will work again if the service is enabled?? The exact message this time (same as last time) is ""Setup failed to create the Sage 100 Integration Engine Service"".

From the team (I hope this helps): It looks like there some rights/ security issues on the server itself. Since the Local Administrator user doesn't work, I would recommend checking UAC, Firewall, Anti-Virus etc.

Thanks. I'll let you know . . .