I have a customer who reported last week sending out invoices via paperless office.
They had a customer contact them to indicate that they received an invoice that was NOT theirs.
The customer has added themselves as an additional recipient so they had a copy of the invoice email
It clearly
shows the wrong customer as being on the BCCHas anyone experienced this before?
I have considered
- User error
- "use lockfile" for paperless ( already reviewed and verified this option was checked already -- via pl_advancedoptions_ui)
- Bug in Sage where customer could receive wrong message header but right attachment ( seems related to "keep window open" )
I haven't seen any reported issues where the wrong BCC was being used.
Most of these fluky paperless issues seem to have been cleared in the latest releases of Sage 100
I suppose it's possible the user made an error and manually added the BCC. Then after realizing it but before posting they went and removed the BCC. I'm theorizing this because when I look in Paperless at the document it doesn't show any BCC on the particular document.
Anyone seen this or have thoughts besides the ones I've listed above?
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Wayne Schulz
wayne@s-consult.comSchulz Consulting
(860) 516-8990
Moodus, CT
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