Sage 100

Implementing eBusiness on 4.5 and trying to find documentation that will help me understand how to hide required field on one of the HTML templates. The client wants to hide the Ship Via drop-down selection field for .order customers, because all established customers have setup prepaid + account info. Unfortunately this field is used throughout eBusiness .order as well as .inquiry templates and causes errors if is removed (so I think removing is not an option). The only thing I've been able to do is to add a ""As Specified on Account"" Shipping code and internet enable it but unfortunately, .order customers can also see three other ship codes (UPS, FEDX, F2ND) setup for .store consumers. Anyone have any supplemental info (beyond what is in MAS help files), or suggestions for either hiding ship codes on the Ship Via field by template (i.e., so that .order can only see the ""As Per Account"" selection in the drop-down)? I called Sage and they said it was outside scope of support and tools would not talk to me, so any feedback or advice appreciated.

Love how support weasles out of actually HELPING.......

Agreed - This was the first time i called Sage support in 1.5 years. I don't call them cause they almost never help, and i don't like waiting on hold for 20+ minutes. Also really shows the value of the client's gold support contract. Here was the email I got back from Sage . I called back and asked for 10 minutes of their time - since they mentioned process would be ""fairly easy"" to accomplish - but they would not even spare a few minutes to provide an overview. ***Sage e-mail Below*** I apologize that I was unable to get to you earlier. I did speak to our tools team this morning and they were not able to offer any documentation that might help you and noted that it falls outside of the scope of their support. They did note that they felt it was something that could be accomplished fairly easily though. I have searched the forum, knowledgebase and 'googled' and was not able to find anything on this topic. I hope that your searches have been more successful.

Sounds like it is time for a public shaming on LinkedIn. It works quite well. Kevin will back peddle, suggest you reach out to him directly, yada, yada yada. But someone from Sage will chime in with a solution/