Sage 100

I'm still trying to get more info from a panicked customer with a 100 box order- 2016.5 Advanced - they receive Error: ""The quantity packed does not match the quantity shipped for the following items:"" and then claim that the order is gone during shipping data entry. ?

Is this related to a kit shipment?

I don't think so. We have Sage on the line but seems like there may be multiple ways that this Sage seems a little unsure whether this issue was already fixed in 2016.5 or if there is a pending that did not make 2016.5 but may need to be loaded separately. https://support.na.sage.com/selfservice/viewdocument.do?noCount=true&externalId=74422&sliceId=1&cmd=displayKC&dialogID=80928&docType=kc&isLoadPublishedVer=&stateId=81677&docTypeID=DT_Article&ViewedDocsListHelper=com.kanisa.apps.common.BaseViewedDocsListHelperImpl

Sage is indicating that we need to sign for the hot fix. From what I can gather the patch didn't make it into 2016.5 which Sage advised would cure. To fix the issue: - Remove the item(s) listed on error from box - Reship them and put into the same box - Repeat for every item listed as error This shipment was 170 boxes (previously ran into this with 600 boxes!) Sage initially wanted us to ship our data to them ... so basically have a 170 box order sit idle while Sage reviewed....