Sage News and Discussion

I'm starting to see very large increases for some EES customers who Sage have apparently swapped over to user based. From what I recall these should be capped at 25% increases (at least one of my customers nearly doubled). FYI

Question about the 25% cap: Does that mean that the next year they will get ANOTHER 25% increase?

I'm not sure if they ""forgive"" that 25% or if they roll it into future years. It's just another administrative headache for dealing with Sage.

All I know it's I'm going to burn an hour or more today re-computing maintenance -- last yr vs this year -- all because Sage's fault prone system cannot make proper computations.

Yes until they are at regular rate, based on what my rep has told us. I have 2 clients that got $1,800.00 increase this year. @WayneSchulz I would call your rep and have them cap it at 25% for this year . I was also told that the User Maint went up and that was part of the major increase.

Thanks Diane - I'm wading through the paperwork today and probably the rest fo the week. It's pitiful that Sage sold these EES deals and then essentially discontinued them. The customer ""upgraded"" and really reaped not benefit (other than saving maintenance for a few years). I know I sold two or three and those are just starting to show up with very high maintenance renewals % increases so I'm guessing others may see increases for EES customers as well.

Those EES deals have been subject to bad faith treatment form Sage from the start. When the original offer was made, it was so good that customers could actually reduce their maintenance bill by upgrading to EES. When someone at Sage realized what they had done, they changed the offer AND DELETED ALL THE ORIGINAL QUOTES FROM THEIR SYSTEM! The only way to get Sage to honor the original terms was to present them with a copy of the quote and then keep escalating up the chain of command until you got to someone who would rather approve the price than actually have a conversation about it. When the new version retirement policies went into effect, the original plan had EES 1.4 being retired a year earlier than MAS 4.4. (This was where I discovered the value of public shaming via LinkedIn.)

And that 25% is EACH year. So if somebody was paying $3k maintenance, and sage wants them at $6k, they will keep raising 25%/year until they get to $6k. All this so they can get upgrades to new versions with very little new functionality other than bolt-ons that involve monthly subscriptions that Sage want's to make margin on. They feel its like boiling frogs slowly and are hoping the increase in revenue will offset anybody abandoning the solution. If somebody stops paying maintenance and wants to come back due to incompatibility with say, Windows 9, then they will happily switch them over to the 'affordable' subscription plan which essentially gives Sage 100% maintenance rates. Smart!

@PhilMcIntosh Sounds as if you had the same experience. I jumped on the EES ""upgrades"" because the maintenance for customers was slashed drastically. And Sage tried to pull the quotes on me as well. I think I got three in on the ""promo"" and not one of them installed the CRM/FAS that was the included component though we did have to actually install EES because the keys wouldn't work for ""regular"" MAS90.