Sage 100

I'm learning about Sage Intelligence from the customer perspective. I just logged onto a customer's Sage 100 2016 Std instance, and noted the Sage Intelligence was not registered. So I logged onto the Sage Portal to find the registration info. There was no entry for Sage Intelligence itself, only Intelligence Rpt Designer and Rpt Manager. And the serial number, registration, activation, unlocking fields are all empty. When I try to run any of the built in reports, it gives the not registered message. I was under the impression that Sage Intelligence came as part of the L/M bundle, but is that only true for Sage 100 2018?

You need to get the Sage Intelligence unlocking key from the portal. It is different than the Sage registration numbers. A customer only gets 1 free Report Manager license if they used to own F9 or FRX. You need to create a shared folder on the Network for Sage Intelligence that will be accessed during licensing.

Hi Michele, thanks for the quick response. I did go to the portal to get the unlocking key. But the field was blank. And they do own FRx. That is what they are still using. I'm trying to find a replacement. Already created the shared folder...

You should be able to call sage support to obtain one.

Clark, you can also email salesadvisor@sage.com for the keys. Once you get them you have to go into SI/Setup/License, enter the info and Perform Registration.

At least half of the time I have to call Sage to get the reg info. On half of those I have to call tech support so that they can properly register the components that the customer bought or should have access to.

Karen, you may want to try the 'salesadvisor' email route. They generally respond quickly and update the portal too. I just give them the customer #/name. I've never had to call support after learning about this route. This email is only for Sage Intelligence though, they can't do FAS or anything else.

I just sent an email to salesadvisor@sage.com, so we'll see how it works.

Just got the email back with the license keys! @NancyHanson, YOU ROCK! Thanks for that secret knowledge :)

I was hoping I wouldn't have to eat my words on this one!! Glad it worked.

And the registration was successful. ""If at first you do succeed, try hard to hide your astonishment