90 Minds Community

After years of clients not really wanting a remote unattended service on their servers I've finally decided that I don't need the $660/year GotoAssist service. This fee actually went down to a "wait, wait - don't cancel yet" price of $330 when I cancelled. I still think that for my remote usage ( almost entire client provided VPN ) that I can get away with something far cheaper.

My main requirements:
- MFA
- Unattended remote (even though most clients don't want this I might have one or two that do)
- Not self-hosted
- Would be great if the remote user did not have to be a local admin to let me into their computer

Right now I'm looking at Splashtop Pro which appears to allow for up to 10 unattended computers for $99/yr

Any other thoughts?

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Wayne Schulz
wayne@s-consult.com
Schulz Consulting
(860) 516-8990
Connecticut
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I have bene using Zoho Assist for many years and am very happy with it.

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Phil McIntosh
Friendly Systems
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Logmein123.com (Rescue) works rather well. 

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Brett Zimmerman
Net at Work
Greater Boston Area
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Original Message:
Sent: 09-19-2025 11:03
From: Phil McIntosh
Subject: I'm finally kicking GotoAssist to the curb effective 1/1/26 - what are you happily using?

I have bene using Zoho Assist for many years and am very happy with it.

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Phil McIntosh
Friendly Systems
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We moved from Go To Assist to Screen Connect but customers do not like that they cannot pick any available rep anymore to connect without calling or emailing us.  Another company I work for uses Beyond Trust and that works really well.

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Dana Halpin
Vrakas/Blum Computer Consulting, Inc.
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Thanks everyone - I'm narrowing my focus around Splashtop primarily because the pricing is $99/year which allows for up to 10 remote unattended computers per license. I don't install remote unattended for many clients ( most insist on VPN with MFA ) so my use case is primarily for adhoc remote sessions.

GotoAssist had gone up to $660 per year ( when I cancelled they offered $330 ).

Thanks for the feedback - I probably won't make this change until Nov/Dec 2025 when my GotoAssist contract is ending.

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Wayne Schulz
wayne@s-consult.com
Schulz Consulting
(860) 516-8990
Connecticut
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HI All, I found DWSservice.   I use it to connect to some personal clients/friends.   It is free.  But you can pay to have a faster access speed.  

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Bob Osborn
Senior Consultant
DSD
7142645278
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Has anyone used the built-in connection available in Windows 11 (maybe 10, I don't know)?  I've had a couple of IT companies use it with ME when I had to get support from them, and it seemed to be OK (and free!).

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Beth Bowers
Dog Mom, first and foremost. The rest is all just necessary to keep the dogs in biscuits.
(269) 358-0989
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I've used Quick Assist a few times to connect with a team member (when GTA wasn't working on their machine for some reason).  The interface is a bit clunky, but does work OK.  You have to be logged in to a MS account in order to generate a code (to send to the user).

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Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.
Toronto ON
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Original Message:
Sent: 09-24-2025 08:11
From: Beth Bowers
Subject: I'm finally kicking GotoAssist to the curb effective 1/1/26 - what are you happily using?

Has anyone used the built-in connection available in Windows 11 (maybe 10, I don't know)?  I've had a couple of IT companies use it with ME when I had to get support from them, and it seemed to be OK (and free!).

------------------------------
Beth Bowers
Dog Mom, first and foremost. The rest is all just necessary to keep the dogs in biscuits.
(269) 358-0989
------------------------------

A cool tool when all else fails. Some IT departments block the pre-loading of it. I've used this as a backup plan in cases where the client couldn't install my local remote connection. 

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Wayne Schulz
wayne@s-consult.com
Schulz Consulting
(860) 516-8990
Connecticut
------------------------------

Original Message:
Sent: 09-24-2025 08:11
From: Beth Bowers
Subject: I'm finally kicking GotoAssist to the curb effective 1/1/26 - what are you happily using?

Has anyone used the built-in connection available in Windows 11 (maybe 10, I don't know)?  I've had a couple of IT companies use it with ME when I had to get support from them, and it seemed to be OK (and free!).

------------------------------
Beth Bowers
Dog Mom, first and foremost. The rest is all just necessary to keep the dogs in biscuits.
(269) 358-0989
------------------------------

We also moved to ScreenConnect from GoToAssist, but pricing isn't much better for ScreenConnect.  This feels like a really good topic for discussion at MOTM even if it is an informal meeting amongst the attendees willing to share what they are using, what features they like, what features are missing, what issues they have from time to time, and what price they are paying.  I would love to find something free that is secure and works easily.  Does that exist?

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Brian Kelly
Accounting Systems, Inc. (ASI)
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I use ScreenConnect too.  I think it is unlimited unattended remote hosts for $540 a year.  It's easy to use.  There's a less expensive plan.. around $350 a year and you get 10 unattended remote hosts. 

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Doug Higgs
Midwest Commerce Solutions, Inc
(312) 315-0960
Chauffeur, Chef, and Personal Assistant to Sprinkles
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Original Message:
Sent: 09-25-2025 09:15
From: Brian Kelly
Subject: I'm finally kicking GotoAssist to the curb effective 1/1/26 - what are you happily using?

We also moved to ScreenConnect from GoToAssist, but pricing isn't much better for ScreenConnect.  This feels like a really good topic for discussion at MOTM even if it is an informal meeting amongst the attendees willing to share what they are using, what features they like, what features are missing, what issues they have from time to time, and what price they are paying.  I would love to find something free that is secure and works easily.  Does that exist?

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Brian Kelly
Accounting Systems, Inc. (ASI)
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I'd be in for a formal-or-informal conversation, but I have to warn everyone that I'm the biggest ScreenConnect fan in the world...

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Steve Iwanowski, NextStep Technology Advisors, aka DSD Lancaster PA ¯\_(ツ)_/¯
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Original Message:
Sent: 09-25-2025 09:15
From: Brian Kelly
Subject: I'm finally kicking GotoAssist to the curb effective 1/1/26 - what are you happily using?

We also moved to ScreenConnect from GoToAssist, but pricing isn't much better for ScreenConnect.  This feels like a really good topic for discussion at MOTM even if it is an informal meeting amongst the attendees willing to share what they are using, what features they like, what features are missing, what issues they have from time to time, and what price they are paying.  I would love to find something free that is secure and works easily.  Does that exist?

------------------------------
Brian Kelly
Accounting Systems, Inc. (ASI)
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