Sage 100

I'm dizzy from trying to get this to work!!! Client wants to e-mail Direct Deposit Stubs from Paperless Office. SAGE 100 ERP version 4.4 PU#9. Keep getting error messages when try to send a test email on the Company Maintenance E-Mail setup tab. What is the hang up with Paperless Office prior to version 2013? Is it the Authentication requirement? or is it the TLS or SSL encryption requirement? The IT person told me to use a product called GMXMAIL because ""I currently have a gmx account that does not require any TLS or SSL encryption. I am using it for an smtp for a scan to email function on one printer. The scans go to the gmx account and then get forwarded to the persons gmail account through our local ISP - TDS"" Here is the current error message I am getting: Error on 'SendMail' ChilkatLog: SendEmail: SMTP_Connect: Connecting to SMTP server mail.gmx.com:25 smtp_host:mail.gmx.com smtp_port:25 domain: www.gmx.com smtp_user: NULL trying_auth_method: NONE login_method: NONE or already authenticated CONNECTED to ESMTP server mai;.gmx.com:25 subject: Test e-mail from workstation A from: debi@Company123.com 530 Authentication required Failed when sending MAIL. FROM: <debi@Company123.com> 220 gmx.com (mrgmxus002) Nemesis ESMTP Service ready 250-gmx.com Hello HPP71414 [insert IP address here] 250-SIZE 69920427 250-AUTH LOGIN PLAIN 250 STARTTLS MAIL FROM: <debi@Company123.com> 530 Authentication required Send Failed Notice the error message includes references to BOTH authentication and TLS. Does anyone here speak the above SMTP language??

This is the closest I could find. (May need to log into Partner Portal first.) https://partners.sagenorthamerica.com/irj/go/km/docs/sageKM/Sage%20MAS%2090%20and%20200/Gated%20Customers/Warr_Svc_Support%20Plan/458106.html

@ThereseLogeais Thanks for the quick response. Based on the SAGE KB document - Client is not using a Microsoft Exchange Server and I have tried to test email leaving the user ID and password blank on the e-mail setup tab.