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  • 1.  IIG Upgrade Utility has been running for past 7 hours (Service Management)

    Posted 08-05-2022 16:16
    I'm Upgrading a client from 4.5.8 to v2021.2, with IIG Service Mgmt Processing (SMP).  One of the IIG utilities (SM_RecalculateDiscount_utl via File>Run) has been running for the past 7 hours.  I'm wondering if I should be concerned.



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    Brett Zimmerman
    Net at Work
    Greater Boston Area
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  • 2.  RE: IIG Upgrade Utility has been running for past 7 hours (Service Management)

    Posted 08-05-2022 16:20
    When I have concerns about a program being frozen (vs slow) I check Task Manager for CPU / memory activity.

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    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
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  • 3.  RE: IIG Upgrade Utility has been running for past 7 hours (Service Management)

    Posted 08-05-2022 16:28
    The status meter has been moving.  And task mgr looks to be fine, i think.



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    Brett Zimmerman
    Net at Work
    Greater Boston Area
    ------------------------------

    Original Message


  • 4.  RE: IIG Upgrade Utility has been running for past 7 hours (Service Management)

    Posted 08-05-2022 16:47
    You want to find the exact process (Details tab)... probably pvxwin32 or pvxcom.  If that has zero activity, I'd be inclined to think it might be locked up.

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    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
    ------------------------------

    Original Message


  • 5.  RE: IIG Upgrade Utility has been running for past 7 hours (Service Management)

    Posted 08-05-2022 17:02
    It appears to be active but very slow.



    ------------------------------
    Brett Zimmerman
    Net at Work
    Greater Boston Area
    ------------------------------

    Original Message


  • 6.  RE: IIG Upgrade Utility has been running for past 7 hours (Service Management)

    Posted 08-08-2022 10:45
    Well that IIG Utility appears to have eventually finished (24hr+), but unfortunately I have no idea when.  Waiting for callback from IIG.

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    Brett Zimmerman
    Net at Work
    Greater Boston Area
    ------------------------------

    Original Message


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