IIG has a webinar on their Service Center solution October 12, 2016 - 1-2pm ET
Here's a blog post they did a while back describing the solution:
Service Management Solutions specific features include Technician Scheduling, Billing, Contract Management and Inventory Control.
**Technician Scheduling**
- Creates multiple dispatch board views by defining the information displayed for each service call as well as the selection criteria for displayed service calls.
- Allows for the addition of new service calls using the dispatch board
- Allows for auto creation of tasks based on preventative maintenance contracts defined
- Allows for auto creation of installation services calls based on options selected during order entry and the routing options defined
- Match technician skills to requirements defined for each nature of task
- Track technician availability and prompt for customer scheduling conflicts
- Communicate dispatch information to technicians via email or fax
- Display history of service calls for specific item/serial number or specific location
- Auto generation of installation task based on routes designed from the sales order
- Optional integration with Map Point
**Billing**
- Streamlines billing by allowing for loading of labor and material service calls into MAS90 Sales ---Order or an invoice Transaction
- Allow for entry of labor and material on the field using PDA Device
**Contact Management**
- Auto generation of renewal invoices for annual contracts
deferred revenue tracking for annualized contracts
- Allows for generation of warranty contracts for each item
- Ability to set rates for material and labor based on defined contracts
auto Generation of contracts from Sales Order module using template contracts linked to inventory items
**Inventory Control**
- Track inventory at customer site and maintain technician truck inventory
- Allows for creation of purchase orders for material needed for service calls; visual display notifies dispatcher as product is received for the generated purchase order
- Allows for entry of field data
https://attendee.gotowebinar.com/register/5520543807238707714