Sage News and Discussion

If I were Sage I'd be pushing for a refund

Have I mentioned lately how much I hate the Partner Portal? Sage just completed my latest merger, we now have two accounts and I can't get into anything, because my user account is associated with both accounts and the portal doesn't like that. And the Portal support staff probably started with the wine early.

Maybe this was a plot all along. To make the 6000 or so worldwide Sage partners think SAP products suck so bad that they would never be tempted to switch teams. That being said, if you did switch, SAP's version of their their partner portal built on this same technology is wonderful

Unfortunately, Sage Portal Support staff aren't available 24/7 like we in 90 Minds. ?? So, I doubt I'll get any response until Tue. Hey, WE'RE the customers here, and our customers would expect us to fix their issues, even if it's a national holiday!

One of the problems with Portal Support is that they are the same people that are customer service for Sage 50. They have now created another account for me and both accounts are messed up. I cannot get to anything without SAP errors.

Yesterday they fixed my accounts, but only after I escalated it through my RSM. They never tell you what was wrong, just that it's fixed. I always imagine them saying ""Oops, who turned this off?

Portal?

@MarkChinsky - I would say wonderful is an over exaggeration, but the latest version at least gets you to information you need (after accepting your passport 3 times).

Update: Another 1 page e-mail to Portal Support over the weekend (yes, only 1 page) detailing all issues I'm encountering. No word yet, which confirms support is in Vancouver. Some of the issues they have fixed in the past and they reappeared.