@Doug Higgs - your point about support for mission-critical applications is an important consideration. However, I think you are looking in the wrong direction for its solution. Our Brave New World reality is that the *partner* must supply that support, at least in the Sage 100 space.
I am encouraged by Sage's push to increase functionality. And Scanco's acquisition of JobOps was a positive development for that product. But I simply do not see how funds for your support example will be there. The Sage 100 installed base with challenging problems isn't large enough, and its code base is too convoluted. JobOps is in the same pickle.
In an earlier post on this thread,
@Wayne Schulz claimed that the future of partner revenue is all services. He is correct. if you venture into JobOps the partner needs to expect to handle all of the front-line support and then interface to Scanco for the harder stuff on the customer's behalf. Your annual agreement with your customer must include this.
That is a huge opportunity for partners.
If the customer doesn't want to do this, then you must tell the customer that switching to Acumatica or some other newer solution is what he needs to meet his support expectations.
JobOps is a very solid package today. When (if) they ever finish the enhancements they promised then it will be more solid. But we must remember that few new prospects today will buy Sage 100 for JobOps. (This is whole '<g class="gr_ gr_1630 gr-alert gr_spell gr_inline_cards gr_run_anim ContextualSpelling" id="1630" data-gr-id="1630">nuther</g> discussion.) We have a responsibility to keep the implications of that in mind for our current customers.
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Jerry Norman
Smartbridge Partners
Austin TX
5124191444x112
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Original Message:
Sent: 04-10-2019 09:32
From: Doug Higgs
Subject: If a Customer doesn't go with JobOps, what other options are available for Sage 100 sans Work Order?
I don't know JobOps software, however, I plan on learning the new PM addition to Sage 100. I know Scanco and Sage have worked hard. We all work hard, well at least most of us. I know many of you believe the software does a great job. I hope so, because Sage 100 users don't have another choice other than to swithch ERP systems.
My concern is not with the features of the software. My concern is the support. The support is as important or more important than the features. The customer needs to have confidence that if something goes awry there is a competent person that can quickly step in and solve the issue, particularly in emergencies. If I have a 600 line order sitting on the dock and nothing is shipping because your software screwed up I better be able to get someone to remote in and troubleshoot the issue. Dont make me fill out a web form and pray someone will call me back within 48 hours, and don't make me wait on hold for an hour. I don't give a rat's arm if you are the Sage platinum reseller of the century.,
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Doug Higgs
Assistant Technical Support / Building Maintenance Specialist
Midwest Commerce Solutions, Inc
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