Sage 100

I would really like to see JOB-OPS offer a usable knowledge base. Right now they have one, with a few entries, however you cannot search on it. How is a KB valuable if you can't search on it?

I agree. They would find much less pressure on the support people, if they properly implemented the KB and kept it up to date. I don't want them to one day pull a Sage and start charging us for support or limiting our cases when there is an obvious solution like the rationalization of the KB. We have our own KB for MAS and JobOps in SageCRM, which we access first. Then we call, since their KB is so lame.

What I have done in their knowledgebase is use the web browser's search function and just step through the pages. Clunky but occasionally successful.

Maybe they could get a copy of Sage's program..............

Can the SageCRM (excuse me, Sage CRM) KB be made part of the CRM portal?

I've been trying to retain information on all of the errors I run into, but it's difficult. And I wish I didn't get billed by Synergistic for anything I ask Support. Hence trying to create my own files...problem is that I still have clients on 4.05 through to current versions.

Well perhaps posting issues on Socialcast here will help share the knowledge. Sometimes when I call in, they know the answer right away. Well, then why isn't that stuff documented?

I find that speed of response depends on which Support person answers as well. Front line is not always as good as back line - case in point, called in on an issue and front line took almost an hour before asking back line. Back line within 2 minutes had solved the issue. And remember I have to pay any time I call in...so having an alternative works for me!

JobOps KB that they have for us resellers has been pretty much useless - I have searched it many times and never found a resolution I was looking for, yet when I called their support line they had a fix. I have since given up on that KB. That is one of the reasons why I thought it would be a good idea to have this JobOps group added (thanks again Wayne for creating this), since there are many of us who support JobOps, if we all could contribute our knowledge here of fixes. We at Blytheco have our own internal KB as well, but with a larger group of us here at this site it will be really helpful if we can all contribute bugs and fixes here.