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  • 1.  I was on-site at a customer and installed a test 4

    Posted 02-16-2012 12:37
    I was on-site at a customer and installed a test 4.5 system but they are not live on the system. Now their PC Charge (which is still pointed at their 4.3 ) is spitting out: PC Charge: SSL TCPIP Error: There was an error in creating credentials no certificate found on your system Any ideas?


  • 2.  RE: I was on-site at a customer and installed a test 4

    Posted 02-16-2012 13:09
    On the test system, did you go to company maintenance and turn off credit card integration?


  • 3.  RE: I was on-site at a customer and installed a test 4

    Posted 02-16-2012 13:17
    I just checked and it's turned off. They can't process at the server either. My current WAG is that the reboot of the server caused some issue with PC Charge. Unfortunately I know what happens now when we call PC Charge you are forced to upgrade to whatever their latest is -- in addition to purchasing a support case. It's all a pretty good scam.


  • 4.  RE: I was on-site at a customer and installed a test 4

    Posted 02-16-2012 14:10
    right - I don't think there is any way to fix a certificate issue without going straight to PC Charge. You could poke around with the system manager and see if you can find a current certificate - i just can't remember the exact steps. Gotta love PC Charge!


  • 5.  RE: I was on-site at a customer and installed a test 4

    Posted 02-16-2012 14:18
    I already prepped the customer that they'll: a. Be forced to upgrade b. Be forced to pay PC Charge for support


  • 6.  RE: I was on-site at a customer and installed a test 4

    Posted 02-16-2012 15:22
    As predicted this is exactly what PC Charge had the customer do. They think the upgrade fixed it but I'm sure going through a reinstall would have done similar.


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