Sage 100

I tried calling Sage support because I am getting errors on a VI import of VIWDEF and VIWGEN file not found. The files are on the server and Sage's knowledgebase provides nothing. So, I called Sage and a message came on saying ""Due to the high call volume, we are not able to answer your call right now. If this is an emergency, please leave a number, otherwise call back later."" Really!! I am so ticked off I can hardly think straight. Wonderful customer service. Any help on the errors would be appreciated and sorry for the rant.

I got this and registered for a call back. I got a call back in 15 or so. It was better than sitting and waiting. As for the error, any other imports giving the issue?

Enhancements?

No enhancements. So I called back and left my number. WIll let you know the wait time.

If another import has the same issue, in the absence of other information, I would chase permissions. I am shooting from the hip and not experiencing this one.

Maybe this one. Error: ""File XXXXXX not found"" when running a Visual Integrator import job Cause MAS90/MAS_SYSTEM/VI_JobLog.M4T is missing or damaged Import job may have unneccesary Credit Card Fields (PY prefix) Resolution Rename the MAS90/MAS_SYSTEM/VI_JobLog.M4T file (If it exists) Restore the file from backup, or Manually reinitialize the file Note: If manually reinitializing, the file will get created in the MAS_XXX\VI folder where XXX= Company. Move the file to the MAS_SYSTEM folder

Call back from Sage took about 10 minutes and I got a very, very green consultant. Did tech support also move to Atlanta? @LisaDion - that turned out to be the one. I found it before the tech and then got stuck because IT had the system set where a user couldn't rename a file.