Sage 100

I sent an email to the support box at V-Technologies on behalf of a customer, as they are experiencing a printing issue from StarShip only and everything else seems in order. I get a strange response back from their support person saying they are very busy and I should call the support line if I need help. Included at the bottom of his email right above his signature is: ""Should you need further assistance, please do not hesitate to contact our Support Team via phone at 800-462-4016 (option 3) or email us at: support@vtechnologies.com"" Did I miss something? Ha. Seriously, does anyone have a method of escalation or another support method with them? In the meantime, I hope their hold music is alright.

Is your customer under a support plan with V-Technologies? I know whenever I open a case the customer usually has to purchase an incident if they are not under a support plan. This sounds like what the tech is suggesting.

@WayneSchulz fortunately in this case, they just renewed their maintenance last month so YES. Hallelujah.