Sage News and Discussion

I recommend everyone take a good look at their coop account. I just noticed that the coop for a sale last September on the 36 month payment plan got put into our coop account as a negative amount.

It always bothers me that we have to watch every single transaction with Sage. It got really, really bad with Atlas. For a long time, we were getting other people's software invoices, Sage had no record of ours, our tier credit was calculated wrong on invoices every once in a while. It's better now but jeez... they sell these solutions and they can't get it right internally? I blame the SAP software honestly. It seems like a cumbersome mess.

Here's a funny one - last year we submitted a claim and the credit went to both our MAS and Accpac accounts except we couldn't figure out WHICH Accpac account. I got a statement showing a credit with no phone number or anything on it. We have a partner account and a certified consultant account, neither of which were the same account number on the statement. I called some Accpac finance department asking for follow up and no one ever got back to me. Lo and behold, about six months later we get another statement with the same credit and a current purchase on it. Seems we missed a new account assignment somewhere along the way.... Perhaps they're trying to keep our accounting skills intact? ;)

Our Accpac account has a Simply Accounting customer in Toronto on it. Friendly Systems has NEVER been a Simply Accounting VAR, nor have we ever done any business in Canada.

@PeterWolf - we need to remind Sage that their own internal implementation proves why they need a channel. Maybe that would get them to stop the ""we need more revenue - let's take it from the VARs"" mentality. And has there ever been an SAP implementation that wasn't a mess? Going back 20 years, I can remember moving to SAP being associated with a distributor that suddenly took 24 hours to get a packing list printed, and a customer that demanded contract pricing but then added the previous order's freight charge into the price of items they reordered.

Well, it took two weeks and at least 3 rounds of buck passing, but I finally got an explanation: ""Our finance analyst was able to determine that the order was processed in such a way that only the commission credit was included in the report and not the actual purchase price which would have offset the credit and provided a positive accrual amount."" Supposedly it will be fixed in the February coop posting. I will be checking... So if you had any sales on the payment plan you should check and see if it was a one time goof or a system error they hope no one notices.