If the client has internal IT, get them to send their IT to a class on Hyper-V. If it's a consultant, they should look for another. Try a conversation with your finance contact, Controller or other, to tell them, ""Once a virtual image is setup in Hyper-V, we put Logmein or RDP onto the server image, and it behaves just like a physical server. I'm happy you are taking advantage of the flexibility in VM's, but you should send an IT consultant to training, or get them look up the issues in either MS TechNet, DZone, ExpertsExchange, or Spiceworks. For IT, there are some issues to cover, but for apps and users, they act the same has physical servers.""
The question either got garbled in translation to you, or their IT is now 5 years behind the times.